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assistant store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, guest service and service team members.

Skills
  • Hiring, Onboarding and Training
  • Decision Making
  • Administrative Management
  • Business Leadership
  • Training Management
  • Team Leadership
  • Operations Oversight
  • Department Oversight
  • Sales Tracking
  • Focus and Follow-Through
  • Human Resources Oversight
  • Performance Assessment
  • Employee Motivation
  • Cost Reduction
  • Policy Implementation and Enforcement
  • Staff Development
  • Budget Control
  • Staff Scheduling
  • Team Building and Leadership
  • Stock Management
  • Problem-Solving
  • Strategic Merchandising
  • Shift Scheduling
  • Retail Operations
  • Store Opening and Closing
  • Assignment Delegation
  • Work Planning and Prioritization
  • POS Systems Operations
Experience
Assistant Store Manager, 02/2018 - Current
Whole Foods Woodland Hills, CA,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance, compliance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing and shift change functions to maintain operation with company standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Floral & Gift Specialist, 06/2010 - 02/2018
The Fresh Market City, STATE,
  • Maintained salability and health of floral products by establishing clear care procedures.
  • Managed integration and merchandising of seasonal and holiday-specific product offerings.
  • Ordered supplies based on space and budget availability, current trends and sales projections.
  • Created attractive and eye-catching displays with accurate signage to promote products.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Set up colorful and inspiring store displays and arrangements.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Master Designer/Manager, 06/2009 - 06/2010
Flower By Bobios City, STATE,
  • Worked with creative personnel to establish and create designs related to brand and communications.
  • Reviewed, edited and applied style rules to design, complying with company guidelines.
  • Researched development methods to facilitate design implementation.
  • Suggested and implemented strategies and tactics to promote designs on social media.
  • Contributed to workshops, helping others develop design knowledge and acuity.
  • Consulted on tone, style and subject matter, driving layout and design.
  • Delivered designs to diverse clients on time and within budget.
  • Created product designs in alignment with specifications.
  • Researched industry trends to optimize best practices and design standards.
  • Maintained supplier relationships to improve lead time, cost and quality.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Researched competitors and sourced new vendors.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Stayed abreast of market trends and anticipated consumer needs and purchasing habits.
  • Networked with potential distributors and customers to reach new markets and expand brand awareness.
  • Explained product features and benefits to company staff members and customers.
Production Lead - Quality Control - Trainer, 08/1995 - 02/2000
Murata Electronics City, STATE,
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Trained new employees on company and safety standards, providing assistance and remediation with issues.
  • Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
  • Studied operations to establish standard production rate or improve efficiency.
  • Observed worker performance to verify equipment operation and maintenance.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Inspected machinery and equipment to quickly diagnose malfunctions.
  • Maintained machines by performing inspections and troubleshooting problems with equipment.
  • Calibrated and adjusted equipment using calipers, micrometers, height gauges, protractors and ring gauges.
  • Performed production adjustments for quality and productivity.
Production and Quality Control Team Leader, 02/1990 - 08/1995
Soga Glass City, STATE,
  • Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
  • Trained, mentored and evaluated 15 quality control staff members and assisted in recruiting new personnel.
  • Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
  • Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
  • Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
  • Identified quality problems and recommended solutions.
  • Performed visual inspections of finished products.
  • Trained employees in proper equipment use and product testing procedures.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Reviewed job specifications to properly set up machines.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Education and Training
Bachelor of Arts: Psychobiology, Expected in 09/2022
-
Southern New Hampshire University - NH,
GPA:
Status -
Bachelor of Arts: Psychology, Expected in 06/2016
-
Argosy University - Sarasota, FL,
GPA:
Status -
: Experimental Psychology, Expected in
-
UEL - Universidade Estadual De Londrina - Brazil,
GPA:
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Argosy University
  • UEL - Universidade Estadual De Londrina

Job Titles Held:

  • Assistant Store Manager
  • Floral & Gift Specialist
  • Master Designer/Manager
  • Production Lead - Quality Control - Trainer
  • Production and Quality Control Team Leader

Degrees

  • Bachelor of Arts
  • Bachelor of Arts
  • Some College (No Degree)

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