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assistant store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Results-driven Retail Manager offering expertise in Grocery and Bakery department Proficient in driving performance and efficiency by coaching and training employees on best practices. Focused and customer-oriented with exceptional talent for establishing rapport with customers.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and quick to learn new responsibilities, duties and /or training. Motivated to learn, grow and excel in the Retail Grocery Business.

Work History
Assistant Store Manager, 04/2021 - Current
Natural Pawz Park Ridge, IL,
  • Responsible for managing staff and operations of various store departments to ensure quality of product, food and physical safety, and adequate inventory stock levels. Oversees execution of merchandising plans, ensures adherence to Company standards and procedures, manages achievement of store sales and profits using acceptable business practices, and promotes high level of engagement and customer satisfaction.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired and trained staff equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed sales and gross profit reports to determine options for increasing sales
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached partners in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Fresh Bakery Manager, 04/2017 - 04/2021
Brookfield Properties - Retail Spokane, WA,
  • Ensures baked goods are prepared and displayed in accordance with Company standards; oversees bakery personnel; and promotes department sales and profits, as well as customer service.
  • Trained new bakery staff on company policies and equipment use to maximize job satisfaction, expertise and team performance.
  • Maintained and controlled inventory of baked goods.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Assisted partners with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Managed all baking operations professionally and handled all problems confidently.
  • Enhanced business productivity by training 25+ team members on best practices and protocols.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent product checks.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Support Category Management on promotion, new products, and changes that create a sales drive and increase gross profits.
  • Monitor and control labor, gross profits percentage, product loss to meet our goals every period.
  • Oversee food safety procedures are being met and in compliance with company, smith county and state regulations.
  • Displayed a high level of leadership and made sure to communicate and follow our company Core Values
  • Established performance goals and empowered partners to exceed goals and targets.
Store Trainer, 04/2012 - 04/2017
Brookshire's Grocery Company City, STATE,
  • Coordinates with retail management to train and develop partners. Works closely with front end partners to ensure training guidelines are being followed. Monitors and reports partner progress to management and makes recommendations regarding training opportunities.
  • Works in conjunction with upper management to train and develop partners.
  • Conducts retail partner on-boarding and introduces new hires to Company policies, procedures, people, and culture.
  • Collaborates with retail management to identify partners in need of training and to ensure all necessary training modules are completed. Remains current on Company policies, procedures, business initiatives, and technologies.
  • Receives teaching materials from corporate and conducts training sessions covering a wide variety of areas such as on-the-job training, refresher training, etc.
  • Reports progress of partners during training periods to management.
  • Assists partners with problems concerning position specific tasks by providing suggestions to management to improve work procedures.
  • Works with front end partners to provide a friendly and customer service-oriented attitude by making on-the-spot corrections as needed. Ensures the store is presentable for the customer shopping experience. • Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
General Manager, 02/2000 - 04/2012
Cici's Pizza City, STATE,


  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained a great relationship with community school, churches and city organizations
  • set up fundraisers with community to build store sales and increase store profits
  • motivated and lead a team of 40+ employees


Skills
  • Customer Service Management
  • Verbal and Written Communication
  • Assignment Delegation
  • Decision Making
  • Originality and Creativity
  • Recruitment and Hiring
  • Team Leadership
  • Training Management
  • Focus and Follow-Through
  • Employee Motivation
  • Business Leadership
  • Administrative Management
  • Policy Development and Enforcement
  • Goal Setting
  • Word Processing-Proficient
  • Multitasking and Prioritization
  • Deadline Management
  • Customer/Vendor Relations
  • Effective Communication
  • Bi-lingual (English and Spanish)
  • Able to work under pressure
Education
No Degree: Retail Management Certificate, Expected in
-
Tyler Junior College - Tyler, TX,
GPA:
Status -

Retail Management Certificate 2 years completed and received certificate in May 20152015


High School Diploma: , Expected in 05/2003
-
Chapel Hill High School - Tyler, TX
GPA:
Status -

Honor Society Member

Graduated with Honor top 10% of class


Certifications


•FOOD SERV SAFE CERTIFICATE

•HIPPA CERTIFICATE

•AML CERTIFICATE

•FOOD SERVESAFE PROCTOR CERTIFIED-TEXAS

•RETAIL MANAGEMENT CERTIFICATE

•TABC CERTIFICATE

,
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Tyler Junior College
  • Chapel Hill High School

Job Titles Held:

  • Assistant Store Manager
  • Fresh Bakery Manager
  • Store Trainer
  • General Manager

Degrees

  • No Degree
  • High School Diploma

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