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Assistant Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Flexible hard worker ready to learn and contribute to team success. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • Decision Making
  • Originality and Creativity
  • Focus and Follow-Through
  • Administrative Management
  • Customer Service Management
  • Performance Assessment
  • Employee Motivation
  • Team Leadership
  • Goal Setting
  • Assignment Delegation
  • Money Handling
  • Layout Planning
  • Desktops, Laptops and Mobile Devices
  • Deadline Management
Experience
05/2021 to Current
Assistant Store Manager Northern Tool Pequot Lakes, MN,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
03/2020 to 01/2021
Shift Leader Culvers Restaurant Arvada, CO,
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Completed opening and closing duties to facilitate business operations.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
06/2019 to 02/2020
Restaurant Manager Olive Garden Dover, DE,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed opening and closing procedures each day.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Managed daily operations and processes, including reservations, budgeting and forecasting.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving 500 meals per day.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
Education and Training
Expected in 06/1997
High School Diploma:
Santa Ritra - Tucson, AZ,
GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Santa Ritra
Job Titles Held:
  • Assistant Store Manager
  • Shift Leader
  • Restaurant Manager
Degrees
  • High School Diploma

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