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Assistant Store Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
  • Goal-driven Assistant Store Manager with more than a 2-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
  • Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
  • Hard-working employee that helps in all areas of running a store, from stocking shelves with correct product to ringing customers up on a register, to creating new schedules.
Skills
  • POS systems operations
  • Sales strategies
  • Merchandising
  • Customer relations
  • Issue resolution
  • Leadership development
  • Customer outreach
  • Planning and coordination
  • Relationship development
  • Business operations
  • Team management
  • Organization
  • MS Office
  • Customer service
  • Communications
  • Problem resolution
  • Inventory management
  • Project organization
  • Team building
  • Stock management
Experience
Assistant Store Manager, 08/2018 to 05/2020
Fedex Cross BorderFredericksburg, VA,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Mentored team on effective upselling and cross-selling techniques.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Shift Supervisor, 06/2018 to 08/2018
Southwest Key ProgramsGlendale, AZ,
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Assisted general manager during assigned periods and trained over [Number] new team members.
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Utilized security, safety and loss prevention strategies during shifts.
  • Answered and resolved customer questions and concerns.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Completed opening and closing duties to facilitate business operations.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Stocker Associate, 04/2017 to 06/2018
Pet Supplies PlusCity, STATE,
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Updated signage to reflect new pricing or temporary promotional strategies.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Assisted customers by locating items and moving heavy purchases to vehicles.
  • Palletized merchandise for easy movement to sales floor locations.
  • Stocked and rotated products, supplies and paper goods.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
  • Greeted customers and retrieved products requested.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Education and Training
: , Expected in
Brother Rice High School - Chicago, IL
GPA:
High School Diploma: , Expected in 05/2017
Westmont High School - Westmont, IL
GPA:

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Resume Overview

School Attended
  • Brother Rice High School
  • Westmont High School
Job Titles Held:
  • Assistant Store Manager
  • Shift Supervisor
  • Stocker Associate
Degrees
  • High School Diploma