Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.
Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve KPI's
Leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Hire, train and evaluate Team Members to achieve results; identify talent and develop Team Members and other Department Managers for advancement; utilize the leadership competencies for continued self-development
Coach Team Members, and where necessary, lead the performance management/disciplinary process of Team Members.
Workload planning, assist the Store Manager with planning, scheduling and execution of store workload, supervising and directing Team Members, including scheduling their hours of work, vacation scheduling and approving time off.
Lead and manage freight flow process to ensure truck standards are followed
Lead and manage the inventory management processes in store
Oversee planogram (POG) execution
Lead and manage merchandise operations to include omni channel
Lead and manage shrink and safety programs.
Oversee the visual merchandising standards in store and execution of feature space and seasonal layouts
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
Serve as Manager on Duty (MOD)
Other duties as assigned
Responsible for hiring, training, scheduling and administering performance reviews for staff of 15-25 in a 1M store.
Supported the company with three new store openings including recruiting, training and scheduling new store teams.
Implemented bi-monthly floor-set marketing updates and daily re-merchandising of store due to sell through of product.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Responsible for all aspects of the retail operation including meeting fiscal budget and revenue goals.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Rotated merchandise and displays to feature new products and promotions.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Supervised and directed all merchandise and shipment processing.
Answered customer telephone calls promptly and in an appropriate manner.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Supervised payroll corrections for accuracy and duplications.
Operated forklifts and other heavy machinery safely.
Swept floors and stored equipment at the end of each shift.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
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