Assistant Store Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Attentive Assistant Store Manager offering over 19 plus years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

  • POS systems operations
  • Stock management
  • Sales strategies
  • Customer Service
  • Merchandising
  • Schedule management
  • Performance improvements
  • Supervision and training
  • Employee development
  • Recruiting and hiring
Truelieve - Assistant Store Manager
Rockville, MD, 04/2020 - Current
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Glacier Bancorp - Area Manager
Casa Grande, AZ, 05/2017 - 09/2019
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Supervised 25 plus employees, ensuring optimal productivity.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Implemented new processes and procedures tactfully and passionately.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Aligned procedures and protocols with changing business demands.
  • Streamlined operations while administering all reporting and compliance procedures for site consisting of 4 managers and 20-25 total employees.
Tempur Sealy International, Inc - Store Manager
Nicholasville, KY, 11/2002 - 05/2017
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw all store operations while generating $40,000-60,000 in monthly sales.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
Education and Training
Olean Senior High School Olean, NY Expected in 06/1994 High School Diploma : - GPA :
Continental School of Beauty Culture - Olean Olean, NY Expected in 06/1997 Cosmetology License : - GPA :

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Resume Overview

School Attended
  • Olean Senior High School
  • Continental School of Beauty Culture - Olean
Job Titles Held:
  • Assistant Store Manager
  • Area Manager
  • Store Manager
  • High School Diploma
  • Cosmetology License

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