Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Agile and adaptable team leader with motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Results-focused Supervisor offering experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Customer-focused, visionary-thinking Retail Manager with experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with software. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Client-engaging professional with energetic personality and skills in food preparation,retail, and customer service. Strongly dedicated to my work in the most polite proud professional and productive way. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike. Accomplished Assistant Manager with consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled professional with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Accomplished Assistant Store Manager working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment. Cross-trained, multi-functioning professional. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Professional sales-focused manager with management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Accomplished assistant skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Results-oriented Assistant Store Manager offering increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.

  • Relationship building and management
  • Goals and performance
  • Order management
  • Sales techniques
  • POS systems operations
  • Stock management
  • Business development and planning
  • Staff Management
  • Product and service sales
  • Sales expertise
  • Order processing
  • Merchandising expertise
  • Business initiatives proficiency
  • Customer experience
  • Staff supervision
  • Systems and software programs
  • Employee scheduling
  • Sales growth
  • Database Management
  • Operations
  • Human Resource Policies
  • Training
  • Cost Control
  • Vendor management
  • Customer Relations
  • Sales and marketing
  • New-Hire Training
  • Quickbooks
  • Store point office
Work History
Assistant Store Manager, 02/2018 - 05/2020
Truelieve San Diego, CA,
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Assisted Casey's in meeting standards for customer service and quality.
  • Walked through store areas every morning to identify and proactively resolve issues negatively impacting operations.
  • Drafted employee work schedules to fill coverage gaps.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new-hires on register and in food prep procedures to better service customers.
  • Monitored security and handled incidents calmly.
  • Coached team on effective upselling and cross-selling methods.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Trained and managed associates in customer service and sales techniques.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Created and implemented incentive initiative for on-the-job safety and achieved 2 1/2 years with no Workers' Compensation claims.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff of approximately 20 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings daily.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Analyzed and interpreted store trends to facilitate planning.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or exceeded monthly sales goals as team leader
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed food prep and register area while taking care of my other job duties and delegating fellow employee's daily task, managed books,ordering product, pump security, invoices, deposit, rpo management, company emails, reports, finding product when needed, solving customer complaints, used store point office,set planogram and vendor displays, cigarette audit, lottery audit,lottery check in, gas survey, created labels and tags, daily conference calls, and completed other job tasks such as unloading truck ,stocking coolers, helping my fellow employees make sure the customers receive their correct product or food in a timely fashion
Front Desk/Hotel Housekeeper, 06/2013 - 02/2018
Burger King Corporation Tyrone, PA,
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Assisted guests by providing detailed information and resolving complaints, boosting guest satisfaction.
  • Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors.
  • Gathered dirty laundry in 40 rooms to arrange for pickup to Laundromat.
  • Emptied trash receptacles throughout day to maintain sanitary levels of all trash cans on premises.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 8 hours.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Washed and folded towels and linens to properly stock 40 guest rooms per day.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned areas such as lobby, pool and public restrooms.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Kept building entryway glass clean and polished for professional presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cashier, 03/2012 - 11/2013
Sonic Drive-In Clinton, MI,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Operated cash register for cash, check and credit card transactions.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Carhop, 06/2010 - 11/2012
Sonic City, STATE,
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
GED: , Expected in 08/2012
Buffalo High School - Buffalo, MO
  • Professional development completed as a CNA
  • Member of Skills USA
  • Member of F.F.A.
  • Member of Speech and debate
  • Member of Cheerleading
  • Awarded state and national trophies in speech and debate
  • Awarded multiple competition awards in speech and debate
  • Awarded multiple agricultural awards
  • Awarded a high rank at the state and national competition for Future Farmers of America with over 30,000 competitors
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • ServSafe
  • Salesforce

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Resume Overview

School Attended

  • Buffalo High School

Job Titles Held:

  • Assistant Store Manager
  • Front Desk/Hotel Housekeeper
  • Cashier
  • Carhop


  • GED

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