Accomplished Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Results-oriented Assistant Store Manager offering 7 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Professionally interacted with customers to promote 100% customer service ratings.
Skills
Mathematical Calculation and Reasoning
Problem Anticipation and Resolution
Sales Promotion
Financial Statement Review
Administrative Management
Originality and Creativity
Recruitment and Hiring
Staff Scheduling
Goal Setting
Employee Motivation
Focus and Follow-Through
Training Management
Team Leadership
Customer Service Management
Verbal and Written Communication
Records Organization and Management
Decision Making
Payroll Administration and Timekeeping
Direct Sales
POS Terminal Operations
Customer Relations
Inventory Tracking and Management
Multitasking and Prioritization
Deadline Management
Work History
Assistant Store Manager, 10/2018 to Current Truelieve – South Charleston, WV,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Rotated merchandise and displays to feature new products and promotions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Store Manager, 12/2014 to 06/2018 Tempur Sealy International, Inc – Pasadena, CA,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control and store opening and closing procedures.
Approved regular payroll submissions for employees.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Completed point of sale opening and closing procedures.
Coached sales associates on product knowledge by using wide variety of training tools.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales Associate, 04/2008 to 09/2014 Ibc – Elk City, OK,
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Achieved perfect attendance and on-time record.
Provided positive first impressions to welcome existing, new and potential customers.
Increased sales by offering advice on purchases and promoting additional products.
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Solved customer challenges by offering relevant products and services.
Prepared large cash deposits with zero discrepancies.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Assistant Store Manager, 08/2004 to 06/2008 Truelieve – Tarpon Springs, FL,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Rotated merchandise and displays to feature new products and promotions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Certificate: Dental Assisting, Expected in 11/2011 Kaplan University - Charlotte, NC, GPA:
GED: , Expected in 05/2003 Albany Technical College - Albany, GA GPA:
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