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Assistant Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-oriented Assistant Store Manager offering 10 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Accomplished Assistant Manager with 19 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable team leader with stellar managing history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused, visionary-thinking Retail Manager with cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Skills
  • Sales techniques
  • Goals and performance
  • Relationship building and management
  • Order management
  • POS systems operations
  • Business development and planning
  • Training
  • Employee scheduling
  • Customer experience
  • Product and service sales
  • Oral and written communication
  • Operations
  • Cost control
  • Vendor management
  • Sales and marketing
  • Sales growth
  • New-Hire Training
  • Human Resource Policies
  • Merchandising expertise
  • Order processing
Education
Agua Fria HS Avondale, AZ, Expected in 05/2000 High School Diploma : - GPA :
Work History
Nouria Energy - Assistant Store Manager
Gorham, ME, 11/2010 - 11/2019
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Provided current employees options for additional training opportunities.
  • Monitored security and handled incidents calmly.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
Do It Best Corp - Backroom ZMS/Support Manager
Medina, OH, 09/2006 - 11/2010
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Established and implemented effective training programs to maximize team performance.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Petco - Department Manager
Summerville, SC, 09/2002 - 11/2006
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Walmart - Sales Associate/Stocker
City, STATE, 09/2000 - 09/2002
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Accomplishments
  • Named “Employee of the Month” in multiple times working as a Sales Associate/Stocker.
  • Reached my goal obtaining an Assistant Store manager position.
  • Supervised team with a minimum of 6 staff members throughout my management career.
  • Maintained with the same company 19 years after High School graduation.
  • Evolve was a term that I fully grasped through my career with Walmart.

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Resume Overview

School Attended
  • Agua Fria HS
Job Titles Held:
  • Assistant Store Manager
  • Backroom ZMS/Support Manager
  • Department Manager
  • Sales Associate/Stocker
Degrees
  • High School Diploma