Reliable assistant manager equipped with extensive experience in retail management. Employs excellent leadership skills and multi-tasking strengths. Possess strong customer service skills and provide effective solutions to customer complaints in a timely manner.
As an assistant manager I deliver excellent customer service by greeting and assisting customers, addressing customer inquiries and resolving complaints. My job also includes merchandising and reorganizing the sales floor to increase sales and create action plans to meet and exceed red zone sales. I direct and supervise employees by delegating various tasks to accomplish the daily workload, following up on completed tasks and using constructive feedback to assist the employees with their development. Other responsibilities include payroll, kronos, schedule match, inventory control and coaching/training employees in the procedure of scan outs and the 5 up program.
My responsibilities were opening and closing the store, hiring, scheduling, payroll, merchandising, inventory and ordering product for all departments. I supervised and trained all employees on store procedures and policies and reconciled daily cash drawers.
I was responsible for accounts payable, accounts receivable, payroll, filing payroll taxes, hiring, scheduling and merchandising. I ordered and stocked inventory and balanced the daily, weekly and monthly books.
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