assistant store manager resume example with 5+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Seasoned customer service advocate with six years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.
Skills
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Work History
05/2015 to 08/2020 Assistant Store Manager True Religion Apparel, Inc. | San Diego, CA,
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained new employees on proper protocols and customer service standards.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Generated repeat business by developing and maintaining a strong team of employees devoted to customer service.
- Promoted business strategy by implementing improvements based on guest feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Examined merchandise to verify correct pricing and attractive displays.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Walked around facility frequently to check activities.
- Resolved customer service issues promptly.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
- Answered questions about store policies and concerns to support positive customer experiences.
01/2020 to 03/2020 Cashier Assistant Whole Foods | Richardson, TX,
- Counted cash in register drawer at beginning and end of shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Prepared and submitted end-of-shift reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked closely with Service Advisors to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used POS system to enter orders, process payments, and issue receipts.
- Filed paperwork in the correct order and correct place.
11/2018 to 03/2020 General Merchandise Associate Target | City, STATE,
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers with locating and choosing merchandise in any store department.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Answered questions about store policies and concerns to support positive customer experiences.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Expected in 05/2018 High School Diploma | Larkin High School, Elgin, IL,
- Graduated with 4.0 GPA
- Continuing education in Psychology
- Member of Math Honor Society
Expected in 05/2020 Associate of Arts | Psychology Elgin Community College, Elgin, IL
- Graduated with a 3.793 GPA
- Member of Phi Theta Kappa
- Continuing education in Psychology
- Graduated with High Honors
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Resume Overview
School Attended
- Larkin High School
- Elgin Community College
Job Titles Held:
- Assistant Store Manager
- Cashier Assistant
- General Merchandise Associate
Degrees
- High School Diploma
- Associate of Arts
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