Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Results-focused manager offering 15 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Staff management
New-Hire Training
Staff scheduling
Vendor management
Employee scheduling
Product and service sales
Sales growth
Human Resource Policies
Customer relations
Stock management
Order processing
Staff supervision
Operations
Merchandising expertise
Customer experience
Cost control
Training
POS systems operations
Sales techniques
Work History
05/2020 to CurrentAssistant Store ManagerDodge's | Verona, MS,
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Drafted employee work schedules to fill coverage gaps.
Rotated merchandise and displays to feature new products and promotions.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Interviewed, hired and trained 10 staff associates and equipped to comply with company policies and procedures.
Trained and managed associates in customer service and sales techniques.
Analyzed and interpreted store trends with Sharpoint (dashboard) to facilitate planning.
Monitored security and handled incidents calmly.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supervised payroll corrections for accuracy and duplications.
Maintained exceptionally clean, customer-friendly and well-run customer service department.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted Manager in interview process of prospective employees and provided feedback.
02/2020 to 05/2020Overnight SupervisorHilton Worldwide | Salt Lake City, UT,
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Conducted employee training and onboarding processes with strategic goals in mind.
Assessed and organized budget details for receiving department with meticulous record-keeping to account for all products and provide accurate information to excel office.
Worked with vendors to schedule more than 15 daily pickups and 20 weekly deliveries.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Compiled and maintained important records such as bill-of lading, purchase orders and data using JDA or MMS .
Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
Drove productivity and process efficiency through improving the process on a daily basis
Compared shipping orders and invoices against contents received to verify accuracy.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Conducted research to address shipping errors and packaging mistakes.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Reviewed order data on Appointment plus program basis to verify transactions and shipping dates.
Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
Developed merchandising strategy to efficiently move overstock.
Supervised team of up to 6 merchandising employees and monitored adherence to company standards.
Monitored and replenished display inventory and restructured according to available stock.
Inspected merchandise for quality and arranged proper display location on floor.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Managed scheduling and task delegation for 6 members of the warehouse team.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using JDA or MMS to update system.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Stocked merchandise each night , clearly labeling items, arranging according to size or color and preparing attractive displays.
Blocked and faced products on displays and shelves in accordance with company policy.
Operated SFE or zebra computer system, hand-held inventory control device and calculator to perform Accuracy on product or to locate product more effectively .
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Managed timely and effective replacement of damaged or missing products.
01/2007 to 12/2019Service ManagerDigital Networks Group | Cary, NC,
Interviewed, hired and trained 25 staff associates and equipped to comply with company policies and procedures.
Oversaw and improved appliance deliveries worth more than $10million per year through efficient coordination of quality assurance and customer surveys.
Met or exceeded monthly sales goals as ass store manager by up to 105%.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Coached 50 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 90%.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Trained and managed associates in customer service and sales techniques.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
Completed weekly payroll for 118 employees with kronos .
Analyzed and interpreted store trends with Kronos to facilitate sales planning.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Rotated merchandise and displays to feature new products and promotions.
02/2003 to 03/2006Store ManagerTempur-Pedic | Guntersville, AL,
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Boosted sales by 100% by effectively cultivating customer rapport and delivering superior customer service.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Developed new store location from ground up by hiring and training efficient team.
Rotated stock to ensure optimum appeal and minimize shrinkage.
Generated repeat business by delivering exceptional customer service and positive engagement.
Coached sales associates on product knowledge by using role playing training tools.
Managed, hired and developed top talent to strengthen workflow and productivity.
Education
Expected in High School Diploma | Downey High School, Downey, CAGPA:
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