LiveCareer-Resume

assistant store manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Skills
  • Cost analysis and Savings
  • Employee Development
  • Records management
  • Merchandising
  • Customer relations
  • Records maintenance
  • Sales strategies
  • Customer outreach
  • MS Office
  • Business operations
  • Team management
  • Communications
  • Inventory management
  • Planning and coordination
  • Team building
  • Project organization
  • Operational improvement
  • Customer service
  • Problem resolution
  • Administrative support
  • Relationship development
  • Process improvement
  • Organization
  • Supervision
  • Creating store processes
  • Driving business growth
  • Store growth planning
  • Issue resolution
  • Leadership development
  • Sales techniques
  • Client relations
  • Meeting organization
  • Data entry
  • Inventory coordination
  • Policy development
  • Team building and leadership
  • Employee coaching
  • Training & Development
  • Active listening
  • Work ethic
  • Reliable and trustworthy
  • Scheduling and calendar management
  • Workforce Management
  • Report writing
  • Training and coaching
  • Applicant sourcing
  • Human resource management systems
  • Background checks
  • Candidate pre-screening
  • Employment verification
  • Microsoft Office expertise
  • Improvement plan knowledge
  • Supervision & leadership
  • Critical thinking
  • Planning & organizing
  • Conflict resolution
  • Documentation skills
Experience
Office Coordinator, 08/2020 to Current
American International GroupRiverside, CA,

Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking. Adhered to data confidentiality practices, coordinated meetings and maintained daily call volumes by leveraging strong multitasking and task prioritization skills. Supported office needs including taking messages, scanning documents and routing business correspondence. Managed incoming and outgoing correspondence and packages to support smooth daily operations. Instructed new hires on administrative procedures and company policies, closely checking work to verify performance. Organized training materials and user manuals to promote onboarding sessions. Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care. Sourced, qualified and conducted screening interviews with job candidates. Shared information about job opportunities with school representatives, public officials and community liaisons. Utilized university career platforms including GradLeaders and Handshake. Kept company in compliance with EEO requirements. Increased recruiting network by leveraging industry contacts and internet mining resources, including Facebook, Indeed and LinkedIn. Communicated duties, compensation, benefits and working conditions to all potential candidates, enabling better understanding of job expectations. Assisted candidates with application processes by answJessicag questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Redesigned training materials and training program. Maintained office supplies inventory by checking stock and ordJessicag new supplies as needed. Supported office clerical functions using word processing and other software, email and office machines. Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Kept office records organized and supplies well-stocked for optimal team performance. Enhanced recordkeeping storage space and usability by reorganizing physical filing systems. Utilized platforms such as Facebook, Twitter, LinkedIn and Instgram platforms on regular basis. Wrote social media content to increase engagement with customers. Verified consistency in content and tone to optimize social media accounts. Spearheaded creation of social media content and implemented company YouTube channel. Tracked and analyzed social media and online marketing initiatives. Produced company videos, pay-per-click ads and promotional content. Input accurate account data to efficiently update company database and maintain detailed records. Instructed new hires on administrative procedures and company policies, closely checking work to verify performance. Collaborated closely with Residential Managers and CEO to effectively smooth and improve office operations. Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking. Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology. Modified, updated and processed existing company policies to match updated DODD and Medicaid Guidelines. Wrote new polices for company. Created and implented new training plan for all employees. Explained job duties, compensation and benefits to potential candidates. Ensured adherence and compliance to U.S. EEO regulations and all employment legislation. Participated in local job fairs and recruitment events for prospective hiring. Advertised and promoted open positions using social media and digital marketing procedures. Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications. Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences. Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology. Reviewed published materials and recommend revisions or changes in scope, format, content and methods.

Assistant Store Manager, 05/2018 to 10/2019
Dodge'sBooneville, MS,

Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly. Collaborated with all company departments to ensure cohesive branding and strategic product placement Enhanced sales by implementing merchandising and promotional improvements. Organized engaging merchandise presentation to motivate impulse purchases. Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Determined complete order accuracy by examining merchandise to verify price and quantity. Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Effectively guided new employees to reach team goals and initiate growth objectives. Worked one-on-one with employees to motivate while delivJessicag constructive criticism in busy, retail environment. Led team of 11 sales associates to drive sales and strengthen brand loyalty. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Senior Assistant Store Manager, 11/2016 to 05/2018
Northern Tool + EquipmentLakeland, FL,

Managed daily operations, including purchasing, inventory control, merchandising and product distribution. Increased profits 25% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis. Managed special store projects to improve store-wide processes and operations. Achieved sales goals and business objectives by motivating staff and promoting 7-Eleven Brand. Maintained membership loyalty by enrolling customers in rewards program to drive client retention Minimized shrinkage to 5% through proactive inventory management and security-driven approaches. Monitored security issues and kept shrinkage low. Prevented store losses using awareness and attention to detail to detect gaps for corrective action. Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Managed 14 employees. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers. Created weekly schedules for employees. Instructed staff on procedures for handling difficult transactions.

General Manager in Training, 09/2015 to 11/2016
Cke RestaurantsChapin, SC,

Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions. Increased profits 30% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis. Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments. Oversaw daily functions, including inventory management and control, display merchandising and purchasing operations, and product distribution. Enhanced sales by implementing merchandising and promotional improvements. Achieved sales goals and business objectives by motivating staff and promoting Tedeschi's brand. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Displayed merchandise for upcoming sales in visually appealing way. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales. Minimized shrinkage to 2% through proactive inventory management and security-driven approaches. Monitored security issues and kept shrinkage low. Prevented store losses using awareness and attention to detail to detect gaps for corrective action. Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers. Oversaw disciplinary actions. Created weekly schedules for employees.

Night Manager, 03/2004 to 08/2015
John-Wesley Villas Of MaconMacon, GA,

Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction. Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences. Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions. Stocked shelves and racks in key areas to attract customers to store. Hired and mentored all new employees while also demonstrating the best methods for servicing customers. Created engaging merchandise presentations to motivate impulse purchases. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Enhanced sales by implementing merchandising and promotional improvements. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Oversaw daily functions, including inventory management, display merchandising and purchasing operations. Organized and updated schedules to optimize coverage for expected customer demands. Increased revenue by improving sales and service strategies. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Positively impacted product relevance through careful distribution, merchandising and display techniques. Managed daily operations, including purchasing, inventory control, merchandising and product distribution. Directed and supervised staff performance. Monitored security issues and kept shrinkage low. Recognized for exceptional shift performance. Interviewed and hired team members which demonstrated dedication and added value to team. Prevented store losses using awareness and attention to detail to detect gaps for corrective action. Negotiated and worked with local vendors to keep costs low and build community relations. Instructed staff on procedures for handling difficult transactions. Organized new stock for floor placement.

Education and Training
Bachelor of Arts: Anthropology, Expected in 05/2018 to University of Massachusetts - Boston - Boston, MA
GPA:
High School Diploma: , Expected in 06/2001 to Mount Vernon High School - Mount Vernon, OH
GPA:
Certifications
  • First Aid/CPR Red Cross Training - 2024
  • DSP Waiver Services Ohio Department of Disabilities - 2023
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Resume Overview

School Attended

  • University of Massachusetts - Boston
  • Mount Vernon High School

Job Titles Held:

  • Office Coordinator
  • Assistant Store Manager
  • Senior Assistant Store Manager
  • General Manager in Training
  • Night Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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