Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Skills
Stock management
POS systems operations
Sales strategies
Billing
Records maintenance
Customer relations
Issue resolution
Customer Service
Merchandising
Schedule management
Customer retention
Profit and loss accountability
Supervision and training
Employee development
Business Development
Strategic Planning
Education and Training
Bartlett High School Bartlett, TNExpected in 05/2006 – –High School Diploma: - GPA:
Experience
Lvmh - Assistant Store Manager Beverly Hills, CA, 05/2021 - Current
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Conducted analysis to address productivity and improve employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Walmart - CAP Team 2 Supervisor City, STATE, 05/2015 - 02/2021
Helped customers on floor with locating, reaching and selecting merchandise.
Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
Suggested products to meet customers' needs or complement current selections.
Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Directed and supervised staff performance.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Identified appropriate solutions to minimize issues and quickly solve problems.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Managed 15-30 employees.
Trained and developed 15-30 employees through constructive feedback and focus on long-term career growth.
Delegated tasks to employees based upon individual strengths and experience.
Hired, trained, supervised and motivated team of 15-30 retail professionals to provide knowledgeable and fast service to every guest.
Guided and supported 15-30 staff members to consistently achieve team and personal goals.
Walmart - Modular Team Associate City, STATE, 05/2009 - 04/2014
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Defined strategies and created a plan to achieve ambitious operational objectives.
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