assistant store manager resume example

• Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
• Negotiated with vendors and suppliers to reduce costs and achieve profitability.
• Promoted company in local community through word-of-mouth, social media and special events.
• Coordinated employee schedules, payroll, and new hire training.
• Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
• Developed waste-control policies to maintain profitable operations.
• Maintained highest standards for beverage quality and service.
• Responded to customer complaints, addressing concerns and distress with amicable interactions.
• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
• Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
• Resolved customer complaints involving food or beverage quality and service.
• Trained, supervised and motivated 20+ employees to enhance customer service and encourage repeat business.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Prepared and recommended long-range plans for development of department personnel.
• Evaluated report data to proactively adjust and enhance operations.
• Recorded inventory sales into organization's weekly income report.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

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• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.