A Reliable and punctual team leader who possesses an excellent work ethic and more than 10 years of experience in customer service. Equipped with extensive experience in retail management and sales with excellent leadership skills and multi-tasking strengths. Areas of expertise include inventory, cash management, staffing and exceptional customer service. Currently Seeking a new opportunity in a company in which I can be a great asset to with my experience and skills and professional growth. Ready to overcome obstacles and exceed expectations in a time efficient, professional and prioritizing manner.
Excellent communication skills
MS Office and Word proficient
Fluent in English and Spanish
Dependable and reliable
04/2015 to 05/2016
Assistant Store Manager Marshall Retail Group － Dulles International Airp, Virginia
assist customers with knowledge of products and merchandise sold at The America Store, and promote sales to achieve daily and monthly company sale goals. Train staff by reviewing applications and performing interviews with candidates, and always searching for great assets to the business growth and development. Prepare reports by collecting, analyzing, and summarizing information on a daily basis to report and set a plan to accomplish sale goals and exceed expectations of company comparing to previous year sales to date. Assisted store manager with daily opening and closing routines and maintained a very welcoming environment for the staff and the customers business. Processed daily store deposits and change orders along with payroll for the staff. Reason for leaving was an emergency out of state move for family.
*accomplish monthly sale goals of company expectations
*completed Personal Growth Program for Store Manager promotion eligibility
*Always lead sales 10% above company weekly and monthly goals.
*scored 100% in company secret shoppers
*Number one in sales for 6 consecutive month in district
*Always in top 3 in volume and sales
Supervisor: Eric Clay (571)251-0239
02/2013 to 04/2015
Assistant Store Manager The Children Place － Fair Lakes, Virginia
Assisted store manager with hiring and training new staff for our location. Team leader for all floor sets and promotion sale changes each season. encouraged the entire team for the store credit card offers to every customer every time. Updated sale goals and sales to date for the business productivity on a daily basis. Manager on duty when Store Manager was on vacation and or family leave. Reason for leaving was a better opportunity and job offer in a new company.
*Store leader in Credit Card applications each month.
*#1 store in credit card application percentage over volume of store
*Top sales amount in store sales in entire district several times.
*Completed course for management promotion and leadership.
Supervisor:Anthy Diaz (703)798-2737
11/2009 to 01/2013
Shipping SupervisorScentsy － Lexington, Kentucky
Maintained accurate stock records and schedules. Selected products for specific routes according to delivery sheets. Oversaw special orders and after-hours, urgent shipping jobs for fast delivery. Unloaded, picked, staged and loaded products for shipping. Assisted management leaders in staffing and training new employees. Reason for leaving was moving out of state permanently.
Supervisor: Jimmy Smith (859)536-4359
High School DiplomaHenry Clay High School － Lexington , Kentucky , USA