Results-oriented sales leadership team member, offering years of experience increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, merchandising and customer service. I am energetic and productive, with ability to thrive in customer-focused, fast-paced environment.
Accomplished leader skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
Goals and Performance
Product and Service Sales
Scheduling
Inventory Control
Staff Management
Sales Training
Store Merchandising
Sales and Marketing
Product Knowledge
Key Performance Indicators (KPIs)
Staff Supervision
Business Development and Planning
Sales
Store Management
Cross-Selling
Sales Goals
Point of Sale Systems
Store Operations
Visual Merchandising
Work History
04/2002 to 07/2020
Assistant Store ManagerNorthern Tool + Equipment – Duluth, MN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Rotated merchandise and displays to feature new products and promotions.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Oversaw and improved product deliveries worth over $4-6 million per year through efficient coordination of daily operations.
Supervised payroll corrections for accuracy and duplications.
Assisted Manager in interview process of prospective employees and provided feedback.
Answered questions about store policies and concerns to support positive customer experiences.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Trained and managed associates in customer service and sales techniques.
Onboarded new employees, including training, mentoring and new hire documentation.
Supervised team of 20+ employees and provided feedback on performance.
Coached team on effective upselling and cross-selling methods.
Supervised and evaluated staff of 5 including other managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Approved regular payroll submissions for 20+ employees within ACES software.
Provided current employees options for additional training opportunities Via Victoria's Secret University.
Created training modules in partnership with HR for new hires.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
04/2005 to 04/2007
Associate ManagerRed Robin International, Inc. – Grand Junction, CO,
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Trained employees in suggested selling and merchandising techniques to obtain daily sales quotas.
Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Collaborated with other managers to open and close the store and handle large transactions and manage inventory.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class store operations.
10/2000 to 04/2002
Store ManagerAlex And Ani – Torrance, CA,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Trained new employees on proper protocols and customer service standards.
Optimized store displays and appearance via strategic merchandising.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Generated repeat business by maintaining monthly sales calls regarding monthly one day sale.
Resolved customer service issues promptly.
01/1989 to 10/2000
Retail Store ManagerThe Hertz Corporation – Pompano Beach, FL,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Trained new employees on proper protocols and customer service standards.
Optimized store displays and appearance via strategic merchandising.
Managed all aspects of store operations, including organization, maintenance.
Coached employees and trained on ear piercings.
Education
Expected in
High School Diploma: Frank W. Cox High School - Virginia Beach, VA GPA:
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