Enthusiastic Assistant Store Manager eager to contribute to team success through hard work, paradoxical and agile thinking and excellent interpersonal skills. Clear understanding of merchandising and managing controllable expenses and training in Retail Store Leadership. Motivated to learn, grow and excel in any opportunity that presents itself.
Skills
Staff Supervision
Product and Service Sales
Scheduling
Store Management
Store Merchandising
Point of Sale Systems
Cash Register Operation
Store Operations
Product Knowledge
Staff Management
Inventory Control
Work History
Assistant Store Manager, 09/2018 to Current Northern Tool + Equipment – Burlington, NC,
Trained and managed 60+ associates in customer service and sales techniques.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assisted Manager in interview process of prospective employees and provided feedback.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Answered questions about store policies and concerns to support positive customer experiences.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Promoted business strategy by implementing improvements based on guest feedback.
Key Carrier, 11/2016 to 08/2021 Petco – Pinellas Park, FL,
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Rotated stock according to dates and protocols.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored security areas during busy periods.
Provided sales feedback to management to address concerns in sales reports.
Trained and mentored new employees.
Completed store opening and closing procedures.
Improved customer service by projecting friendly and knowledgeable attitude.
Opened and closed store 2 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Received and counted money.
Oversaw team of 20 employees.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Used weekly financial data to analyze company growth and optimize operational strategies.
Merchandise Coordinator, 11/2017 to 08/2018 Bevmo Holdings Llc – Simi Valley, CA,
Merchandised new stock to appeal to customers, grab attention and drive sales.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Supervised 3-5 departmental employees.
Priced products based on season and market demand.
Unloaded arriving product stock and moved to store display areas.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Organized and tracked departmental receipt flow for new and reordered merchandise.
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