Goal-driven Assistant Store Manager with 10 plus years of supervisor experience. Also focused in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Responsible for managing all customer service activities on the sales floor that help enable the desired customer experience which includes accountability for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis. Responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers. Initial contact with customers and facilitating movement of customers to sales associates, when appropriate
Responsible for enabling and empowering a team of Customer Service Associates to help deliver the best possible customer service experience during store visits. as well as non-customer facing activities. Ensured customer readiness in all assigned departments while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store. Implemented company policies, goals, objectives, and procedures conferring with company officials and staff members as necessary.
Oversees the sales of the department and make sure that sales objectives are met or exceeded and he is also responsible for making strategy plans to maximize sales. Manage inventory and shrink to budget. Anticipates, recognize and respond to change by using problem solving skills. Develop and plan activities to ensure proper completion in a timely manner. Physically able to move large, bulky and/or heavy merchandise perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Employee of the month
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