Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Goal-driven Assistant Store Manager with 10 plus years of supervisor experience. Also focused in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

  • POS systems operations
  • Issue resolution
  • Sales strategies
  • Customer relations
  • Merchandising
  • Building brand awareness
  • Driving business growth
  • Leadership development
  • Team management
  • Customer service
  • Problem resolution
  • CCTV
  • Team building
  • Inventory management
  • Supervision
06/2018 to Current
Assistant Store Manager Northern Tool + Equipment Mobile, AL,

Responsible for managing all customer service activities on the sales floor that help enable the desired customer experience which includes accountability for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis. Responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers. Initial contact with customers and facilitating movement of customers to sales associates, when appropriate

  • Enthusiastic Assistant Manager with experience motivating and leading department teams
  • Effectively manages a staff of ________ personnel s the currency order management system to allow quick information retrieval enabling quick response time for customers and associates
  • Forecasted and implemented personnel work schedules to accommodate work requirements
  • Ensured associates followed quality standards and adhered to customer service policies and procedures.
  • Coached and motivated team members to maximize performance to meet sales goals set by senior management.
  • Updates upper management of workflow problems, project status and process improvement suggestions
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
01/2017 to 06/2018
Service Manager Digital Networks Group Cary, NC,

Responsible for enabling and empowering a team of Customer Service Associates to help deliver the best possible customer service experience during store visits. as well as non-customer facing activities. Ensured customer readiness in all assigned departments while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store. Implemented company policies, goals, objectives, and procedures conferring with company officials and staff members as necessary.

  • Confirms the currency order management system to allow quick information retrieval enabling quick response time for customers and associates
  • Monitors team customer service activities and provided essential feedback to improve skill set
  • Delegates responsibilities to personnel to improve development and preparation for future roles
  • Ensures in-store power equipment serviceability and coordinates maintenance for continuous operation and 100% customer satisfaction
  • Determined team schedules, and assignments for work activities, based on work priority, and personnel skill.
  • Conducted service related training to personnel to include new policies and safety procedures
04/2009 to 01/2017
Department Manager Accessory Power Westlake Village, CA,

Oversees the sales of the department and make sure that sales objectives are met or exceeded and he is also responsible for making strategy plans to maximize sales. Manage inventory and shrink to budget. Anticipates, recognize and respond to change by using problem solving skills. Develop and plan activities to ensure proper completion in a timely manner. Physically able to move large, bulky and/or heavy merchandise perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. 

  • Coordinated and conducted orientation training with new employees on company policies.
  • Tracked and maintained physical assets valued at approximately __________________
  • Managed three departments with a combined $7.5 million dollar profit
  • Assembled shelving and store displays in accordance with company planograms
  • Ensured employees followed company policies and compliance with stringent safety standards
  • Monitored employees' work levels and reviewed work performance. Identified problem areas, determined causes, and recommended corrective action.
  • Maintained training records for ________ employees; documented training activities
04/2001 to 04/2009
Customer Service Associate Floor & Decor El Paso, TX,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Replenished shelves to maintain adequate merchandise levels.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
Education and Training
Expected in 06/1996
High School Diploma:
Robert B Glenn High School - Kernersville, NC
Activities and Honors

Employee of the month

  • First Aid/CPR
  • Stand up forklift
  • Sit down forklift
  • Narrow aisle reach truck
  • Electric Pallet jack

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School Attended

  • Robert B Glenn High School

Job Titles Held:

  • Assistant Store Manager
  • Service Manager
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  • High School Diploma

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