, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Master Automotive Technician successful at correcting problems, completing maintenance and enhancing vehicle operations. Skillful applying specialized experience and technical knowledge to all makes and models of vans, light trucks and SUVs. Excellent leadership and mentoring abilities for apprentice mechanics.
Skills
Goals and Performance
Staff Supervision
Product and Service Sales
Business Development and Planning
Scheduling
Sales
Budgeting
Inventory Control
Store Management
Staff Management
Cash Handling
Process Improvement
Cleaning
Purchasing
Cash Register Operation
Product Knowledge
Work History
03/2016 to CurrentAssistant Store ManagerCoen Markets, Inc. | Burgettstown, PA,
Placed and tracked more than $250.000 in monthly orders.
Oversaw daily cycle counts and weekly audits.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Reduced waste by 90% with staff supervision and using first-in first-out method.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Created, implemented and adjusted SOPs.
Scanned and entered new inventory, updated numbers and investigated variances.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Diminished accidents 100% for $100.000 yearly costs savings by identifying root causes for corrective action.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Handled day-to-day shipping and receiving overseeing more than 15 packages per day.
Recorded information, shortages and discrepancies to keep records current and accurate.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 0% decrease in cancellations.
Answered constant flow of customer calls with up to 1 call in queue per minute.
Regularly exceeded daily sales and product add-on quotas.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
01/2010 to 01/2016Automotive TechnicianVirginia Tire And Auto | Leesburg, VA,
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Explained estimates and determined repair timelines to manage customer expectations.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Worked on German, American and Japanes vehicles to repair engines, transmissions and electrical systems.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Retained accurate records of purchases, titles and sales.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Changed, rotated and balanced tires.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Performed safety and emissions inspections.
Completed customer orders and warranty services according to manufacturer specifications.
Maintained cleanliness, safety and efficiency of garage.
Used specialized tools to detect leaks in gas and refrigerant systems.
Responded to customer telephone calls, emails and in-person requests for assistance.
02/1998 to 07/2010Automotive MechanicCity Of Statesville | Statesville, NC,
Changed vehicle oil and replaced filter.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Performed emissions tests according to standard procedures.
Test drove vehicles to determine problems and test repairs.
Measured depth of current tire tread and educated customers about dangers of low tread.
Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
Read and followed technical documentation to complete accurate repairs.
Inspected customer vehicles for wear, tear and damage from accidents.
Completed computer-assigned vehicle alignments.
Rotated and balanced tires for even wear.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Supervised and mentored 15 team members and facilitated daily service operations to drive business growth.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Explained estimates and determined repair timelines to manage customer expectations.
Maintained awareness of vehicle market trends to assess customer demands and budgets.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
Expected in 06/1987High School Diploma | SPELLMAN, ECUADOR-QUITO, GPA:
Expected in 04/1996Associate of Science | MECANICS Porter And Chester Institute - Stratford, Stratford, CTGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
