, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Goal-driven Assistant Store Manager with 6-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Complaint resolution
Conflict mediation
Sales expertise
Technologically savvy
Mentoring and training
Diamond sales
Product demonstrations
Sales management
Work History
08/2015 to 03/2021Assistant Store ManagerCoen Markets, Inc. | Bentleyville, PA,
Greeted customers, helped locate merchandise and suggested suitable options.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Replenished merchandise from inventory during downtime when stock became low.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
Performed general maintenance and light cleaning of showroom.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Informed customers of upcoming promotions, including Black Friday Sales and Military Appreciation Sales.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Mentored new sales associates on store return policies and customer service techniques.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Named Top Sales Rep for Savannah location, averaging $35,000 $ or more in sales per month.
08/2015 to 06/2018Front Desk ReceptionistEncompass Health Corp. | Johnson City, TN,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Arranged accommodations and travel plans for visitors and presented updated itineraries.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Protected guest valuables with main safe or in individual boxes to maximize security.
Provided services efficiently and with high level of accuracy.
04/2011 to 08/2015Senior Customer Service RepresentativeNorthwell Health | North New Hyde Park, NY,
Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Assisted customers by answering questions, addressing concerns and providing current account information.
Managed processing, scheduling and execution of customer purchase orders.
Educated customers about products, pricing and policies to address and resolve issues.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Monitored customer accounts to track outstanding issues and implement new solutions.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Oversaw and guided team of 20 to handle customer call escalations, training and mentoring new employees on customer service and order processing.
Handled approximately 150 calls each day, including new sign-ups, service cancellations and cross-selling opportunities.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded performance goals to support long-term company growth and market dominance.
Evaluated customer account information to assess current issues and determine potential solutions.
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