Goal-driven Assistant Store Manager with 6-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
POS systems operations
Stock management
Merchandising
Workforce Management
Strategic Planning
Microsoft
Sales Techniques
Customer Service
Customer relations
Store growth planning
Driving business growth
Leadership development
Customer outreach
Creating store processes
Creating marketing plans
Records management
Records maintenance
Sales strategies
Experience
Assistant Store Manager, 11/2019 to Current Ppg Industries, Inc. – Lancaster, CA,
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Store Manager, 05/2018 to 10/2019 Columbia Sportswear Company – Tulalip, WA,
Maintained current accounts and deposited funds to keep on-site cash low.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Strengthened work flow productivity by hiring, managing and developing top talent.
Interviewed, hired, supervised and trained 12 employees including an assistant store manager and instituted mentoring program to develop skills, leadership and employee excellence.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Reorganized sales floor to optimize customer flow and improve product visibility.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Boosted sales by 87% by cultivating customer rapport and delivering superior customer service.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Contributed to merchandising ideas at team sales meetings to increase sales.
Increased profits 86% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Oversaw POS operations and cash management to reduce errors.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Coached and empowered employees by creating and sharing motivational vision plans.
Corrected operational discrepancies by developing and executing process improvements.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Fostered healthy team environments to promote collaboration and boost productivity.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Assistant Store Manager, 02/2017 to 05/2018 Ppg Industries, Inc. – Little Rock, AR,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Education and Training
High School Diploma: , Expected in 04/2012 East Side High School - Lancaster, CA, GPA:
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