Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Detailed Assistant Store Manager well-known for creating eye-catching merchandise displays which boosted revenue. Reliable and dedicated with excellent interpersonal skills.
Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.
Goal-driven Assistant Store Manager with 5-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Skills
Stock management
POS systems
Records management
Customer relations
Merchandising
Sales techniques
Sales strategies
Records maintenance
Issue resolution
Building brand awareness
Managing retail build outs
Creating marketing plans
Creating store processes
Leadership development
Budgets
Invoice Generation
Equipment Operation
Administrative support
Customer Service
Entry Management
Project Organization
Stock Rotation
Inventory Management
Perimeter Patrol
Business Operations
Safety Inspections
Eligibility Verification
Organization
Operational Improvement
Team Management
Problem Resolution
Security Systems
Supervision
CCTV
Experience
05/2013 to 06/2018Assistant Store ManagerPpg Industries, Inc. | Milwaukee, WI,
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Processed credit and debit card payments and returned proper change for cash purchases.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
10/2017 to 03/2018Environmental Services HousekeeperAllegheny Health Network | Harrisville, PA,
Established and implemented new procedures for standard maintenance scheduling.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Provided insight and information to management regarding onsite improvement project specifications.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Managed maintenance activities, including supervising staff and inspecting equipment.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
10/2010 to 05/2013Head CashierMcdonald's | Goldsboro, NC,
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Provided assistance with purchases, locating items and signing up for rewards programs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Learned roles of other departments to provide coverage and keep store operational.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Monitored exits for security issues.
Maintained work area in clean and neat manner.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Built and maintained productive relationships with employees.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Managed cashier shifts and breaks.
Worked closely with front-end staff to assist customers.
Helped customers find specific products, answering questions and offering advice.
Greeted customers promptly and responded to questions.
Accepted merchandise returns.
Counted and balanced cashier drawers.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education and Training
Expected in 03/1988 | CommunicationsUniversity of South Alabama, Mobile, ALGPA:
Expected in 05/1987High School Diploma | Baker High School, Mobile, ALGPA:
Expected in 08/1985 | McGill Toolen High School, Mobile, GPA:
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