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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Motivated individual with strong work ethic, customer service skills, critical thinker, and personable who has the ability to work independently with minimal supervision. Strong organizational and team collaboration skills with experience in improving processes.

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Work History
Company Name. City, StateAssistant Store Manager | 03/2018 - Current
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Drafted employee work schedules to fill coverage gaps.
  • Trained and managed associates in customer service and sales techniques.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised payroll corrections for accuracy and duplications.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Monitored security and handled incidents calmly.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted to Assistant Manager after only 11 months with company.
Company Name. City, StateBank Teller | 03/2014 - 07/2015
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records on demand, including account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Company Name. City, StateCashier/Customer Service Associate/Frozen Dairy Associate | 06/2013 - 03/2014
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Trained as customer service representative and provided back-up coverage to provide customers with optimal support.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Verified quantity and description of materials received by checking merchandise against packing list.
Skills
  • Personable and trustworthy
  • Communication skills
  • Time management
  • Proactive and team player
  • Management skills
  • Adaptability
  • Hard working and self-motivated
  • Ability to take direction
  • Creative and innovative
  • Active listener
  • Excellent social skills
  • Leadership
Education
Marshall UniversityCity, State12/2017Bachelor of Arts: Psychology
  • Minored in Sociology
Marshall UniversityCity, StateExpected in 12/2022Master of Arts: Counseling
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Resume Overview

School Attended

  • Marshall University

Job Titles Held:

  • Assistant Store Manager
  • Bank Teller
  • Cashier/Customer Service Associate/Frozen Dairy Associate

Degrees

  • Bachelor of Arts : Psychology
    Master of Arts : Counseling

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