Conscientious Assistant Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Mathematical aptitude
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Excel, Word Processing
10 Key adding machine
Store Operations
Analyzing profit and loss report
Analyzing sales reports
Work History
Assistant Store Manager, 05/2007 to Current Sears and Holdings Corp – North Little Rock AR
I was promoted from Team Leader to Assistant manager within a month.
Recruiting, Interviewed job candidates and made staffing decisions.
Responsible for payroll, overages and shortages, and safe deposits.
Manage staff of 40 sales associates, and 7 team leaders
Assigned employees to specific duties to best meet the needs of the store and our customers
Ensured that out of stocks were completed weekly for stock and inventory
Instructed staff on appropriate handling of difficult and complicated sales.
Hired, trained and evaluated personnel in sales and merchandising.
Examined sales floor to ensure that pricing and merchandise is displayed correctly.
Planned budgets and authorized merchandise returns.
Scheduled and led weekly store meetings for all employees
Held Credit and Protection Agreement training sessions for employees.
Increased Profits through effective sales training and troubleshooting profit loss areas.
Completed profit and loss performance reports
Trained and developed new associates on POS system and key sales tactics.
Increased sales volume by 50% in less than 2 years.
Generated repeat business through exceptional customer service
Conducted store inventories once per quarter.
Lab Tech, 05/2003 to 05/2007 University of Arkansas at MonticelloUniversity of Arkansas – Monticello
Ensuring that all labs are prepared and ready before each lesson.
Scheduling tutoring session for students.
Ensuring that all equipment is function properly and repair all equipment if needed.
Creating and administering tests
Was the lab tech for the University for a year, when I was asked by the dean to teach at the other two technical schools that the University owned.
Was responsible for teaching and tutoring over a 100 students.
Worked closely with the professor to create lesson plans
Ensured that lesson plans were executed on time
Graded tests and entered them into the system
Posted grades and quiz scores daily for students.
Manager Bookkeeper and Cashier Manager, 05/2002 to 05/2007 Piggly Wiggly – Monticello
Responsible for daily, weekly and monthly books for the entire store.
Conducted store inventories once per quarter
Increased customer service by training all new office staff in three different stores.
Hired, trained and evaluated personnel
Instructed staff on the appropriate handling of complicated sale
Responsible for deposits and daily office cash counts.
Trained office staff on, Entergy and Arkla Gas payment systems.
Trained office staff on money orders and western union payment systems.
Ensured that all registers were in working condition
Troubleshooting when the register system would go offline
Recruiting and scheduling interviews.
Performed pricing audits
Managed a staff of 30 employees
Administered annual reviews to employees
Assistant Store Manager, 08/2010 to 11/2012 Kirklands – North Little Rock, AR
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 6 sales associates, 2 team leaders
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Education
High School Diploma: 2002 Warren High School - Warren, AR GPA: GPA: 3.5
3.5 GPA
Coursework in Computers and business management
Emphasis in Entrepreneurship, Business Management, Computer Aided Drafting, Spreadsheets and Database
Administrators Academic Achievement Award
Coursework in Accounting
Associates of Arts Degree: General Studies Awards, 5 2014 University Of Arkansas at Monticello - GPA: GPA: 4.0 Graduated with an administrators award in High School
Was on the Deans List every semester in college
4.0 GPA
Coursework in Biology, Chemistry and social sciences
