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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Capable and highly organized when coordinating documents, supplies and project resources. . Bringing 4 years of superior performance in related roles. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Reliable Assistant Store Manager with a record of successfully contributing to team goals. Inventory management and merchandising experience. Results-oriented Ass Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Expert retail sales professional offering years of experience in retail customer service and retail management. Focused on exceeding sales goals. Highly successful at meeting daily, weekly and monthly sales goals in a 100% commission sales environment. Efficient Store Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Hardworking and focused'

Skills
  • Customer experiences
  • Merchandising and display
  • Mentoring
  • Staff scheduling
  • Goals and performance
  • Relationship building and management
  • Vendor management
  • Business development and planning
  • Sales and marketing
  • Database management
  • Customer service
  • Staff management
  • Order processing
  • Order management
  • Product knowledge
  • Proficient in Outlook
  • Organizing company conference calls and Teams meetings
  • Copy and scan office materials
  • Professional In maintenance of COVID-19 safety protocols in the office
  • Onboarding
Work History
11/2017 to 01/2019
Assistant Store ManagerCompany Name – City, State
  • Assisted [Job title] in meeting standards for customer service and quality.
  • Maintained an exceptionally clean, customer-friendly and well-run [Type] department.
  • Trained and managed associates in customer service and sales techniques.
     
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Coached the team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents in a calm and professional manner.
  • Processed payments for credit and debit cards and returned the proper change for cash transactions.
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
  • Recognized problem areas and effectively reduced errors to increase profit margins.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Communicated clear expectations and goals to each team member.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Trained [Number] new sales associates each quarter.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Followed up with over [Number] customers each week to verify that they were satisfied with purchases.
  • Engaged with customers in a sincere and friendly manner.
  • Wrote sales slips and sales contracts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Welcomed customers into the store and helped them locate items.
  • Contributed to team success by exceeding team sales goals by [Number]%.
  • Identified potential shoplifters and alerted management.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Contacted other store locations to determine merchandise availability.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Worked with the management team to implement the proper division of responsibilities.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Alerted customers to upcoming sales events and promotions.
  • Actively pursued personal learning and development opportunities.
  • Supervised and directed all merchandise and shipment processing.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Followed merchandising guidelines to present visually appealing displays.
07/2016 to 10/2017
Shift SupervisorCompany Name – City, State
  • Worked with team members to improve performance and implement training updates.
  • Conducted annual performance reviews.
  • Established and maintained a positive work environment.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maintained an atmosphere of enthusiastic customer service.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • managing on and off site jobs
  • owersaw a team of 12 employees
  • entering various dara goverment records 
  • scanning and copying classified data
  • provided support to organization's contacts
  • shipping an reviving/supplier audits
09/2010 to 07/2015
Brand Sales Specialist, Merchandising Lead Company Name – City, State
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of $....
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Designed displays to make the store experience interactive, engaging and memorable.
  • Optimized store displays and appearance via strategic merchandising.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Followed up with over 50 customers each week to verify that they were satisfied with purchases.
  • Communicated clear expectations and goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Built relationships with customers to increase likelihood of repeat business.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Trained 2-8 new sales associates each quarter.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Contributed to team success by exceeding team sales goals by 3-6 %.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Worked with the management team to implement the proper division of responsibilities.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Developed merchandising strategy to efficiently move overstock.
  • Supervised team of up to 4 merchandising employees and monitored adherence to company standards.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
11/2019 to 10/2020
Sr. Sight Service Spec Ms Ops Sight/SecretaryCompany Name – City, State
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Worked with upper management to complete projects on specific timelines.
  • Kept business, customer records current and accurate to stay on top of changing information and avoid lost data.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Help smooth processing support office and productivity when new management on board
  • Developed and maintained spreadsheets in Microsoft word excel to track and chart information such as Mail (Outbound, inbound) and Supply's (Office, Kitchen)
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained clean reception area to promote positive, professional environment for all
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Sorted and distributed office mail/package and recorded incoming shipments for corporate records.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Distributed mail on foot to residences and businesses, delivering to approximately 10-50 customers per shift.
  • Resolved Supply, Mail, Package's problems, improved operations and provided exceptional client support.
  • Maintained kitchen cleanliness and sanitation through correct procedures (C19) and scheduled cleaning of surfaces and equipment.
  • Maintained high quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated and organized all Office and Kitchen inventory.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Directly interacted with customers to deliver mail, packages and ordered supplies
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
11/2019 to 10/2020
On Sight Service/Print Specialist Company Name – City, State
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed and maintained spreadsheets in Microsoft to track and chart information such as Mail and Supplies
  • Sorted and distributed office mail and recorded incoming Packages, supplies
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Managed smooth processing of mail , office supplies, kitchen supplies paperwork to support Monthly office productivity.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Resolved Mail, supplies problems, improved operations and provided exceptional client support.
  • Worked with customers to understand needs and provide Excellent service in setup for COVID 19
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
Education
2004
High School Diploma
Gymnasium Bihac - City
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Resume Overview

School Attended

  • Gymnasium Bihac

Job Titles Held:

  • Assistant Store Manager
  • Shift Supervisor
  • Brand Sales Specialist, Merchandising Lead
  • Sr. Sight Service Spec Ms Ops Sight/Secretary
  • On Sight Service/Print Specialist

Degrees

  • High School Diploma

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