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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Creative Assistant Manager promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Goal-driven Assistant Store Manager with 10-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Talented Assistant Store Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities.

Skills
  • Stock management
  • POS systems operations
  • Sales Techniques
  • Business Development
  • Issue resolution
  • Customer Service
  • Customer relations
  • Workforce Management
  • Leadership development
Experience
Assistant Store Manager
Covington, GAPizza Hut/Mar 2016 to Jun 2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
Cook Shift Leader
Conyers, GAChuck E. Cheese's/Mar 2015 to Oct 2018
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
  • Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Created exciting dishes at competitive prices to attract clientele and increase revenue.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Shift Manager
Covington, GAPizza Hut/Oct 2013 to Mar 2016
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Documented receipts, employee hours and inventory movements.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met with each associate to establish realistic monthly sales goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Server
Covington, GAPizza Hut/Oct 2010 to Oct 2013
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to 80+ customers per day at Pizza Hut establishment.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Sent orders to kitchen staff by our computer system.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customers' payments and provided receipts.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Rearranged tables and chairs, located or rolled extra silverware for large groups.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
Bachelor of Science: Criminal JusticeAmerican InterContinental UniversityMay 2020Schaumburg, IL
Accomplishments
  • Promoted to Assistant Manager due to work ethics and ability to learn systems quickly which resulted in the restaurant with the highest sales with our company.
  • My Serv Safe certificate was earned.
  • Developed a way to increase sales by participating in local events.
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Resume Overview

Companies Worked For:

  • Pizza Hut
  • Chuck E. Cheese's

School Attended

  • American InterContinental University

Job Titles Held:

  • Assistant Store Manager
  • Cook Shift Leader
  • Shift Manager
  • Server

Degrees

  • Bachelor of Science : Criminal Justice

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