Assistant Store Manager Resume Example Starbucks Coffee Company

ASSISTANT STORE MANAGER

Summary

Skilled at offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through mentoring development and creativity. Resourceful and forward-thinking manager steadfast in pursuing opportunities to improve day-to-day operations and profits.

Skills

Personable & supportive
Issue and conflict resolution
Excellent multi-tasker
Cheerful and energetic
Detail-oriented

Dependable and reliable
Adaptive team player
Organizational strengths
Inventory control procedures

Experience

Assistant Store Manager / Starbucks Coffee Company - Knoxville, TN07/2015 - Current

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Process weekly payroll for all store partners.
Monitor inventory management system to ensure all pars are accurate, inventory is accounted for, & counts accuracy.
Align closely with decision center to close gaps & adjust business needs.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Encouraged professional growth and talent development in partners to increase performance in all areas.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Built proactive and productive relationships with my partners.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Coached and developed store partners through interactions.
Order, receive, and forecast future business in Food Management system to ensure item availability for all customers.
Order all product for my store each week to ensure all customers needs are met.

Barista/Cashier / Target - Knoxville, TN08/2014 - 07/2015

Prepared customer transactions each shift with high accuracy and consistently strong customer satisfaction.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Addressed and resolved customer concerns by going above and beyond to maintain brand loyalty.
Merchandised display cases and diligently promoted prepared foods to drive business.
Memorized official and off-menu preparations to serve all customer beverage desires.
Listened to customer desires and needs to recommend best products.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Ordered, received and stocked supplies and retail products.
Received and accurately processed customer payments.

Plumber's Helper / My Professional Plumber - Knoxville, TN05/2014 - 07/2014

Drove company vehicle to job sites.
Transport equipment from work truck to client's home or establishment.
Prepared equipment for installation such as toilets, water heaters, pumps, dishwashers, garbage disposals, & underground piping.
Aided lead plumber in job tasks such as cleaning or tidying after completion
Assisted lead Plumber by inspecting pipes and piping systems to assess quality and condition.
Identified and located required tools prior to starting each project.

Server / IHOP Restaurants LLC - Knoxville, TN04/2010 - 02/2011

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Promoted desserts, appetizers and specialty drinks.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Education and Training

Arizona State University - Online Expected in 05/2024Bachelor of Science: Information Technology

Gibbs High School - Corryton, TNGED

Resume Overview

Companies Worked For:

Starbucks Coffee Company
Target
My Professional Plumber
IHOP Restaurants LLC

School Attended

Arizona State University
Gibbs High School

Job Titles Held:

Assistant Store Manager
Barista/Cashier
Plumber's Helper
Server

Degrees

Arizona State University - Online Expected in 05/2024 Bachelor of Science : Information Technology
Gibbs High School - Corryton, TN GED

Assistant Store Manager Resume Example

Resume Score: 80%

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