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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Skilled at offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through mentoring development and creativity. Resourceful and forward-thinking manager steadfast in pursuing opportunities to improve day-to-day operations and profits.

Skills
  • Personable & supportive
  • Issue and conflict resolution
  • Excellent multi-tasker
  • Cheerful and energetic
  • Detail-oriented
  • Dependable and reliable
  • Adaptive team player
  • Organizational strengths
  • Inventory control procedures
Experience
Assistant Store Manager / Lakeshore Learning Materials - Indianapolis , IN07/2015 - Current
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Process weekly payroll for all store partners.
  • Monitor inventory management system to ensure all pars are accurate, inventory is accounted for, & counts accuracy.
  • Align closely with decision center to close gaps & adjust business needs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Encouraged professional growth and talent development in partners to increase performance in all areas.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Built proactive and productive relationships with my partners.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Coached and developed store partners through interactions.
  • Order, receive, and forecast future business in Food Management system to ensure item availability for all customers.
  • Order all product for my store each week to ensure all customers needs are met.
Barista/Cashier / Hyatt - Cambridge , MD08/2014 - 07/2015
  • Prepared customer transactions each shift with high accuracy and consistently strong customer satisfaction.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Addressed and resolved customer concerns by going above and beyond to maintain brand loyalty.
  • Merchandised display cases and diligently promoted prepared foods to drive business.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listened to customer desires and needs to recommend best products.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Ordered, received and stocked supplies and retail products.
  • Received and accurately processed customer payments.
Plumber's Helper / American Residential Services - Houston , TX05/2014 - 07/2014
  • Drove company vehicle to job sites.
  • Transport equipment from work truck to client's home or establishment.
  • Prepared equipment for installation such as toilets, water heaters, pumps, dishwashers, garbage disposals, & underground piping.
  • Aided lead plumber in job tasks such as cleaning or tidying after completion
  • Assisted lead Plumber by inspecting pipes and piping systems to assess quality and condition.
  • Identified and located required tools prior to starting each project.
Server / The Kessler Collection - Celebration , FL04/2010 - 02/2011
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Promoted desserts, appetizers and specialty drinks.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Arizona State University - CityExpected in 05/2024Bachelor of Science: Information Technology
Gibbs High School - City, StateGED
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Arizona State University
  • Gibbs High School

Job Titles Held:

  • Assistant Store Manager
  • Barista/Cashier
  • Plumber's Helper
  • Server

Degrees

  • Arizona State University - City Expected in 05/2024 Bachelor of Science : Information Technology
    Gibbs High School - City, State GED

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