Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
Skilled at offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through mentoring development and creativity. Resourceful and forward-thinking manager steadfast in pursuing opportunities to improve day-to-day operations and profits.
Skills
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Experience
Assistant Store Manager / Lakeshore Learning Materials - Indianapolis , IN07/2015 - Current
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Process weekly payroll for all store partners.
- Monitor inventory management system to ensure all pars are accurate, inventory is accounted for, & counts accuracy.
- Align closely with decision center to close gaps & adjust business needs.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Encouraged professional growth and talent development in partners to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Built proactive and productive relationships with my partners.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Coached and developed store partners through interactions.
- Order, receive, and forecast future business in Food Management system to ensure item availability for all customers.
- Order all product for my store each week to ensure all customers needs are met.
Barista/Cashier / Hyatt - Cambridge , MD08/2014 - 07/2015
- Prepared customer transactions each shift with high accuracy and consistently strong customer satisfaction.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Addressed and resolved customer concerns by going above and beyond to maintain brand loyalty.
- Merchandised display cases and diligently promoted prepared foods to drive business.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Listened to customer desires and needs to recommend best products.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Ordered, received and stocked supplies and retail products.
- Received and accurately processed customer payments.
Plumber's Helper / American Residential Services - Houston , TX05/2014 - 07/2014
- Drove company vehicle to job sites.
- Transport equipment from work truck to client's home or establishment.
- Prepared equipment for installation such as toilets, water heaters, pumps, dishwashers, garbage disposals, & underground piping.
- Aided lead plumber in job tasks such as cleaning or tidying after completion
- Assisted lead Plumber by inspecting pipes and piping systems to assess quality and condition.
- Identified and located required tools prior to starting each project.
Server / The Kessler Collection - Celebration , FL04/2010 - 02/2011
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Promoted desserts, appetizers and specialty drinks.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education and Training
Arizona State University - CityExpected in 05/2024Bachelor of Science: Information Technology
Gibbs High School - City, StateGED
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School Attended
- Arizona State University
- Gibbs High School
Job Titles Held:
- Assistant Store Manager
- Barista/Cashier
- Plumber's Helper
- Server
Degrees
- Arizona State University -
City
Expected in 05/2024 Bachelor of Science : Information Technology
Gibbs High School - City, State GED
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