Assistant Store Manager Resume Example Batteries Plus, Llc

ASSISTANT STORE MANAGER

Professional Summary

Seasoned Assistant Manager with 13 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Skills

Goals and Performance
Staff Supervision
Product and Service Sales
Business Development and Planning
Scheduling
Sales
Inventory Control
Store Management

Staff Management
Sales Training
Process Improvement
Cash Handling
Store Merchandising
Point of Sale Systems
Store Operations
Product Knowledge

Education

Monticello Senior High SchoolCity, State06/1994High School Diploma

Work History

Batteries Plus, Llc- Assistant Store Manager
Orlando , FL07/2017 - Current

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Trained new-hires on new procedures to better service customers.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Onboarded new employees, including training, mentoring and new hire documentation.
Trained and managed associates in customer service and sales techniques.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Supervised team of 205 employees and provided feedback on performance.
Provided current employees options for additional training opportunities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained exceptionally clean, customer-friendly and well-run store
Conducted weekly walk-throughs with Department Managers to discuss interior visual displays, including store window presentation.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Updated pricing and signage to complete product displays and educate customers.
Monitored and replenished display inventory and restructured according to available stock.

Champion Windows- Customer Service Manager
Springfield , MO09/2012 - 07/2017

Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Conferred with customers about concerns with products or services to resolve problems and drive sales.

Essity Aktiebolag (Publ)- Department Manager
Chicago , IL09/2009 - 09/2012

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Rotated merchandise and displays to feature new products and promotions.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Children's Place- Sales Associate
Monterey Park , CA09/2007 - 09/2009

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained records related to sales, returns and inventory availability.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Processed product returns and assisted customers with other selections.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.

Resume Overview

School Attended

Monticello Senior High School

Job Titles Held:

Assistant Store Manager
Customer Service Manager
Department Manager
Sales Associate

Degrees

High School Diploma

Assistant Store Manager Resume Example

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