Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Accomplished assistant managing skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Used Excel and Microsoft accounts to input confirmation of merchandise received into system.

  • Scheduling
  • Product and Service Sales
  • Store Management
  • Staff Management
  • Sales Training
  • Cash Handling
  • Cleaning
  • Sales and Marketing
Work History
Assistant Store Manager, 02/2021 - Current
Batteries Plus, Llc Sioux Falls, SD,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas every 30 minutes to a hour to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed and interpreted store trends to facilitate planning.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Lead Cashier, 09/2019 - 02/2021
Ollie's Bargain Outlet Marion, OH,
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Trained as a lead cashier and provided back-up coverage to provide customers with optimal support.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw group of 3 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Displayed new stock and rotated existing products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Developed standard operating procedures.
  • Restocked and organized merchandise in front lanes.
  • Increased customer loyalty and retention.
Receptionist, 05/2017 - 09/2019
Chefs Warehouse Hartford, VT,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Kept records in CRM to maintain customer data.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Corresponded with clients through email, telephone or postal mail.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier Assistant, 03/2015 - 04/2017
Whole Foods Columbia, MD,
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Displayed new stock and rotated existing products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Removed trash, swept and mopped floors for professional appearance.
  • Trained new cashier team members in customer service and money handling processes.
  • Helped clients transport large or bulky items into vehicles.
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Retrieved items for customers and verified prices.
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
  • Operated cash register to record transactions accurately and efficiently.
High School Diploma : , Expected in 05/2012
Gaffney High School - Gaffney, SC

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School Attended

  • Gaffney High School

Job Titles Held:

  • Assistant Store Manager
  • Lead Cashier
  • Receptionist
  • Cashier Assistant


  • High School Diploma

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