Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished assistant managing skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Used Excel and Microsoft accounts to input confirmation of merchandise received into system.
Skills
Scheduling
Product and Service Sales
Store Management
Staff Management
Sales Training
Cash Handling
Cleaning
Sales and Marketing
Work History
Assistant Store Manager, 02/2021 - Current Batteries Plus, Llc – Sioux Falls, SD,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Walked through store areas every 30 minutes to a hour to identify and proactively resolve issues negatively impacting operations.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Analyzed and interpreted store trends to facilitate planning.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Assisted customers by answering questions and fulfilling requests.
Reviewed and resolved differences between accounting information and cash drawer.
Trained as a lead cashier and provided back-up coverage to provide customers with optimal support.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Oversaw group of 3 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
Displayed new stock and rotated existing products.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Received and processed customer payments.
Developed standard operating procedures.
Restocked and organized merchandise in front lanes.
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