Assistant Store Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Accomplished Store Manager/Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
POS systems operations
Goals and performance
Sales techniques
Staff management
Human Resource Policies
Relationship building and management
Training
Employee scheduling
Operations
New-Hire Training
Customer relations
Product and service sales
Sales growth
Customer experience
Work History
06/2013 to CurrentAssistant Store ManagerCarter's, Inc. | Gilbert, AZ,
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Acted as point of contact for vendor collaboration for contracted services.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Onboarded new employees, including training, mentoring and new hire documentation.
05/2012 to 05/2013Store ManagerSolstice Sunglasses | Gilroy, CA,
Rotated merchandise and displays to feature new products and promotions.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Created work schedules according to sales volume and number of employees.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of sales associates.
Rotated stock to ensure optimum appeal and minimize shrinkage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reported to district manager regarding all store and staff issues, financial goals and sales.
01/2002 to 06/2012Operations ManagerLaz Parking | Fontana, CA,
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and four-member management team with related direct reports.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Ensured compliance with best business practices throughout organization.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Maximized productivity and management systems by establishing specific goals and managing operations.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
01/1995 to 08/2001Store ManagerSolstice Sunglasses | Livermore, CA,
Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Created work schedules according to sales volume and number of employees.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Rotated stock to ensure optimum appeal and minimize shrinkage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Generated repeat business by delivering exceptional customer service and positive engagement.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Planned budgets and authorized payments and merchandise returns.
Education
Expected in Associate of Arts | Business Administration And ManagementJohn A Logan College, Carterville, ILGPA:
Expected in High School Diploma | Herrin High School , Herrin , GPA:
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