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Results-oriented Assistant Store Manager offering 11 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive to thrive in customer-focused, fast-paced environment. Seasoned Assistant with 10+ years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Determined sales with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success. Used hand trucks and manual and electric pallet jacks to safely lift and move packages. Verified contents of inventory loads against shipping papers to confirm accuracy. Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
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- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Approved regular payroll submissions for employees.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created incentive programs and contests to support and award top performers.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Supervised work on bestselling, industry-leading products.
- Predicted cost overruns by monitoring spending during productions.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Troy University - Troy, AL
- Resolved product issue through consumer testing.
- Supervised team of 100+ staff members.
- Documented and resolved merchandising which led to Department doubling in sales YoY.
- Achieved associate morale boosting through effectively helping with People Lead in associate functions and morale boosting activities.
- Achieved reducing shrink by completing daily functions of shipping and receiving with accuracy and efficiency.
- Collaborated with team of 15+ in the development of company introducing new inventory process to create a better shopping experience for our customers .
- Licensed CHpT - 2010
- Licensed Food Safe Certified 2016
- Fork Lift Certified
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School Attended
- Troy University
Job Titles Held:
- Assistant Store Manager
- Shift Leader
- Production Line Supervisor
Degrees
- BBA
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