Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

  • Business Development
  • Issue Resolution
  • Workforce Management
  • Customer Service
  • Records Management
  • Customer Relations
  • Records Maintenance
  • Employee Development
  • Supervision and Training
  • Customer Retention
  • Sound Judgment
  • Performance Improvements
01/2010 to 06/2020
Assistant Store Manager Carter's, Inc. Gulfport, MS,
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Supervised 9 branch team members and provided management with suggestions regarding performance assessments.
  • Networked within communities to identify and capitalize on business opportunities.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Provided bank leadership in absence of branch manager.
  • Implemented operational improvements to increase efficiency and reduce labor costs.
  • Maximized sales potential by training new members in improved sales strategies.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Accountable for achieving an overall Legendary Customer experience in the Store.
  • Ensures team members fully complete required Training prior to servicing Customers.
  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
  • Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs.
  • Partners with Store Leadership to achieve both Store and individual performance metrics.
  • Responsible for making sound decisions and timely problem resolution.
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations.
  • Assumes Store Manager responsibilities when warranted
  • Assists Store Manager with effective scheduling and managing Paid Time Off (PTO).
  • Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines.
01/2008 to 09/2008
Executive Administrative Assistant Erik's Bike Shop Sioux Falls, SD,
  • Provided a full range of administrative support to the organization’s president and company as well as management of all aspects in the office and its operations.
  • Assisted the company’s president in making executive decisions regarding the leasing of various commercial retail locations and spaces.
  • Represented the company’s president in the purchasing and selection of fashion apparel and accessory merchandise per season.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Restocked office and break room supplies to maximize team productivity.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Revised and maintained master calendar for client appointments.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
08/1999 to 12/2007
OS Proof Operator Wachovia Bank NA City, STATE,
  • Balanced deposits and reconciled errors when necessary.
  • Processed credit and debit documents through proof machine correctly endorsing and encoding each item.
  • Prepared bank teller work for processing to ensure the generation of daily revenue.
  • Able to produce items at an average of 4,600 fields per hour.
Education and Training
Expected in 06/1999
High School Diploma:
Stanton College Preparatory - Jacksonville, FL
Expected in
Florida State College At Jacksonville - Jacksonville, FL

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School Attended

  • Stanton College Preparatory
  • Florida State College At Jacksonville

Job Titles Held:

  • Assistant Store Manager
  • Executive Administrative Assistant
  • OS Proof Operator


  • High School Diploma
  • Some College (No Degree)

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