, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
- Business Development
- Issue Resolution
- Workforce Management
- Customer Service
- Records Management
- Customer Relations
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- Records Maintenance
- Employee Development
- Supervision and Training
- Customer Retention
- Sound Judgment
- Performance Improvements
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01/2010 to 06/2020 Assistant Store Manager Carter's, Inc. – Gulfport, MS,
- Monitored daily operations and supported Branch Manager in necessary duties.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Built client rapport through frequent individualized recommendations for financial products and services.
- Supervised 9 branch team members and provided management with suggestions regarding performance assessments.
- Networked within communities to identify and capitalize on business opportunities.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Provided bank leadership in absence of branch manager.
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Maximized sales potential by training new members in improved sales strategies.
- Trained and mentored highly effective teams to meet corporate service standards.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Accountable for achieving an overall Legendary Customer experience in the Store.
- Ensures team members fully complete required Training prior to servicing Customers.
- Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
- Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs.
- Partners with Store Leadership to achieve both Store and individual performance metrics.
- Responsible for making sound decisions and timely problem resolution.
- Proactively reaches out to Customers to deepen relationships through needs-based conversations.
- Assumes Store Manager responsibilities when warranted
- Assists Store Manager with effective scheduling and managing Paid Time Off (PTO).
- Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines.
01/2008 to 09/2008 Executive Administrative Assistant Erik's Bike Shop – Sioux Falls, SD,
- Provided a full range of administrative support to the organization’s president and company as well as management of all aspects in the office and its operations.
- Assisted the company’s president in making executive decisions regarding the leasing of various commercial retail locations and spaces.
- Represented the company’s president in the purchasing and selection of fashion apparel and accessory merchandise per season.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Restocked office and break room supplies to maximize team productivity.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Researched topics of interest and culled gathered information to produce concise reports.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Revised and maintained master calendar for client appointments.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Crafted proposals and memos using desktop publishing and word processing software.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
08/1999 to 12/2007 OS Proof Operator Wachovia Bank NA – City, STATE,
- Balanced deposits and reconciled errors when necessary.
- Processed credit and debit documents through proof machine correctly endorsing and encoding each item.
- Prepared bank teller work for processing to ensure the generation of daily revenue.
- Able to produce items at an average of 4,600 fields per hour.
Expected in 06/1999 High School Diploma:
Stanton College Preparatory - Jacksonville, FL
GPA:
Expected in :
Florida State College At Jacksonville - Jacksonville, FL
GPA:
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