Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Skills
Business Development
Issue Resolution
Workforce Management
Customer Service
Records Management
Customer Relations
Records Maintenance
Employee Development
Supervision and Training
Customer Retention
Sound Judgment
Performance Improvements
Experience
01/2010 to 06/2020
Assistant Store ManagerCarter's, Inc. – Gulfport, MS,
Monitored daily operations and supported Branch Manager in necessary duties.
Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
Built client rapport through frequent individualized recommendations for financial products and services.
Supervised 9 branch team members and provided management with suggestions regarding performance assessments.
Networked within communities to identify and capitalize on business opportunities.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Provided bank leadership in absence of branch manager.
Implemented operational improvements to increase efficiency and reduce labor costs.
Maximized sales potential by training new members in improved sales strategies.
Trained and mentored highly effective teams to meet corporate service standards.
Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Increased efficiency and drove branch revenue by optimizing daily operations.
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Accountable for achieving an overall Legendary Customer experience in the Store.
Ensures team members fully complete required Training prior to servicing Customers.
Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers’ needs.
Partners with Store Leadership to achieve both Store and individual performance metrics.
Responsible for making sound decisions and timely problem resolution.
Proactively reaches out to Customers to deepen relationships through needs-based conversations.
Assumes Store Manager responsibilities when warranted
Assists Store Manager with effective scheduling and managing Paid Time Off (PTO).
Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines.
01/2008 to 09/2008
Executive Administrative AssistantErik's Bike Shop – Sioux Falls, SD,
Provided a full range of administrative support to the organization’s president and company as well as management of all aspects in the office and its operations.
Assisted the company’s president in making executive decisions regarding the leasing of various commercial retail locations and spaces.
Represented the company’s president in the purchasing and selection of fashion apparel and accessory merchandise per season.
Managed office paperwork, including scanning documents and routing business correspondence.
Managed external contacts and kept track of periodic communication needed for priority actions.
Restocked office and break room supplies to maximize team productivity.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Researched topics of interest and culled gathered information to produce concise reports.
Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
Revised and maintained master calendar for client appointments.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Crafted proposals and memos using desktop publishing and word processing software.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
08/1999 to 12/2007
OS Proof OperatorWachovia Bank NA – City, STATE,
Balanced deposits and reconciled errors when necessary.
Processed credit and debit documents through proof machine correctly endorsing and encoding each item.
Prepared bank teller work for processing to ensure the generation of daily revenue.
Able to produce items at an average of 4,600 fields per hour.
Education and Training
Expected in 06/1999
High School Diploma: Stanton College Preparatory - Jacksonville, FL GPA:
Expected in
: Florida State College At Jacksonville - Jacksonville, FL GPA:
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