Goal-driven Assistant Store Manager with 10+year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Dedicated and hardworking Assistant Store Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Stock management
POS systems operations
Records maintenance
Strategic Planning
Merchandising
Customer Service
Issue resolution
Customer relations
Experience
Assistant Store Manager, 09/2019 to 07/2020 Columbia Sportswear Co. – Robards, KY,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Coached and developed store associates through formal and informal interactions.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assistant Store Manager, 02/2016 to 07/2019 Columbia Sportswear Co. – Sunrise, FL,
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Built proactive and productive relationships with and business agents to maintain operational efficiency
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Department Manager, 05/2009 to 09/2015 Essity Aktiebolag (Publ) – Louisville, KY,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Employed process improvement initiatives within department.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Delegated work to staff, setting priorities and goals.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Worked closely with sales associates to complete tasks.
Treated associates with fairness and respect, providing recognition of accomplishments.
Utilized excellent math skills to maintain accurate inventory levels.
Performed opening and closing duties as part of management team, including cash management.
Education and Training
High School Diploma: , Expected in 05/1991 H.L.Bourgeois High School - #1 Reservation Dr Gray,La 70359, GPA:
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