LiveCareer-Resume

assistant store manager resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Seasoned [Job Title] with [Number] years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Results-oriented Assistant Store Manager offering [Number] years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment. Professional sales-focused manager with [Number] years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Accomplished Assistant Store Manager with more than [Number] years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Cross-trained, multi-functioning professional with [Number] years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments. Client-engaging professional with energetic personality and skills in [Skill] and [Skill]. Willing to apply knowledge in [Area of expertise] with established company in [Industry] sector. Agile and adaptable team leader with stellar [Type] history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused, visionary-thinking Retail Manager with over [Number] years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with [Software]. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Skills
  • Staff Supervision
  • Product and Service Sales
  • Goals and Performance
  • Sales
  • Inventory Control
  • Store Management
  • Staff Management
  • Sales Training
  • Cross-Selling
  • Sales Goals
  • Cash Handling
  • Store Merchandising
  • Cleaning
  • Purchasing
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Visual Merchandising
Work History
11/2013 to 08/2020 Assistant Store Manager Carter's, Inc. | Jackson Heights, NY,
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new-hires on [type] procedures to better service customers.
  • Maintained exceptionally clean, customer-friendly and well-run [Type] department.
  • Conducted store inventories once per quarter.
  • Rotated merchandise and displays to feature new products and promotions.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created and implemented incentive initiative for on-the-job safety and achieved [Number] years with no Workers' Compensation claims.
  • Monitored security and handled incidents calmly.
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%.
  • Assisted [Job title] in meeting standards for customer service and quality.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff of [Number] including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Trained and managed associates in customer service and sales techniques.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by [Number]% in [Number] years.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Coached team on effective upselling and cross-selling methods.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
03/2012 to 05/2015 Barback Benchmark Hospitality | Houston, TX,
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Restocked ice, condiments and snacks.
  • Checked ID cards and verified bar guests were of legal age.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Replaced empty kegs and soda syrups.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Learned how to make wide variety of mixed drinks.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Handled $[Amount] cash on daily basis, which built trustworthiness and loyalty with owners.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained [Number]% compliance for inspections.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted customers and answered any questions.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
06/2014 to 10/2014 Line Cook Boyd Gaming, Inc. | Saint Charles, MO,
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Fried, grilled and baked foods such as [Type], [Type] and [Type].
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Developed [Type] process that reduced waste [Number]% and improved supply turnover [Number]%.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Safely used kitchen equipment such as [Type] and [Type], effectively reducing injuries and burns [Number]%.
  • Grilled meats and seafood to customer specifications.
  • Distributed food to team members with efficiency in high-volume environment.
Education
Expected in 05/2010 High School Diploma | Shawnee Heights High School, Tecumseh, KS GPA:

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Resume Overview

School Attended

  • Shawnee Heights High School

Job Titles Held:

  • Assistant Store Manager
  • Barback
  • Line Cook

Degrees

  • High School Diploma

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