Assistant Store Manager Resume Example Starbucks

ASSISTANT STORE MANAGER

Summary

Talented Assistant Store Manager with analytical and driven approach to continuous improvement. Support store leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Skills

Leadership
Problem solving
Safety awareness
Effective multi-tasker

Team building
Inventory monitoring
Works well under pressure
Sales strategies

Experience

Starbucks | Huntsville, AL Assistant Store Manager03/2019 - Current

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store including continuous development of partners to achieve desired sales and customer connection.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Decreased turnover from July-August by 25%
Minimized waste through expense tracking and effective cost control strategies.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Starbucks Corp | Florence , ALShift Supervisor07/2016 - Current

Assisted store management with meeting standards of service and quality in daily operations.
Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
Performed store opening and closing procedures, including setting up registers and checking products.
Resolved customer complaints and reported issues to senior management.
Utilized security, safety and loss prevention strategies during shifts.
Answered and resolved customer questions and concerns.
Proactively identified and solved complex problems.
Motivated team members to complete assigned tasks and perform at exceptional levels.
Collaborated with team members to improve performance.
Assisted the store manager during assigned periods and trained over 3 new team members.
Managed an efficient, friendly and effective crew.
Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Supervised at least 7 employees per shift.
Interviewed, and trained new team members.
Built attractive holiday and seasonal displays.
4+ years experience.
Maximized employee morale and corrected performance issues according to established standards.

StarbucksCorp | Florence , ALBarista 10/2014 - 06/2016

Maintained calm demeanor during high-volume periods and special events.
Maintained the highest standards of conduct and service.
Updated menu with daily offerings and specials.
Organized service and seating areas.
Provided customers with product details such as coffee blends and preparation descriptions.
Correctly followed all health, safety and sanitation guidelines.
Arranged merchandise in innovative and eye-catching displays.
Greeted guests with a pleasant smile and superior customer service.
Cleaned and sanitized work areas, utensils and equipment.
Managed morning rush daily with efficient, levelheaded customer service.
Resolved customer disputes with tact and professionalism.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted and connected with every customer, recommending drinks and pastries.
Customer service
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Described menu items to customers and suggested products that might appeal to them.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Received and accurately processed customer payments.
Helped cover shifts at other stores across the district.
Coordinated with other stores to borrow product to ensure each store had enough for customer needs.

Aeropostale Inc | Florence, ALSales Associate 11/2013 - 11/2014

Assisted customers with product selection, sales, and returns.
Worked flexible schedule to accommodate changing customer levels.
Created attractive displays for merchandise to enhance sales.
Recommended merchandise based on customer needs.
Answered incoming telephone calls with professional and knowledgeable responses.
Evaluated and processed customer returns and helped customers make alternate selections.
Maintained knowledge of current promotions, payment policies and security practices.

Education and Training

Florence High School | Florence, ALHigh School Diploma2014

Activities and Honors

Volunteered at Harlan Elementary School by coordinating with school administration and store manager to create a new flower garden.
Volunteered at Florence City Schools by initiating contact with Florence City Administration and coordinating efforts with baristas to paint mural in local alternative school.
Volunteered at Florence City Schools by coordinating efforts to donate one Verismo machine per school in city district for staff and visitor use.

Accomplishments

Promoted to Shift Supervisor after 2 years of employment.
Helped increase store Customer Connections to highest in area 94
Increased food growth by 11%

Resume Overview

Companies Worked For:

Starbucks
Starbucks Corp
Aeropostale Inc

School Attended

Florence High School

Job Titles Held:

Assistant Store Manager
Shift Supervisor
Barista
Sales Associate

Degrees

High School Diploma

Assistant Store Manager Resume Example

Resume Score: 80%

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