Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Stock management
  • POS systems operations
  • Customer Service
  • Merchandising
  • Workforce Management
  • Records management
  • Records maintenance
  • Customer relations
  • Sales strategies
  • Issue resolution
  • Strategic Planning
  • Sales TechniClaires
  • Customer outreach
  • Driving business growth
  • Leadership development
  • Creating store processes
  • Building brand awareness
  • Store growth planning
  • Creating marketing plans
Education and Training
Silliman University Philippines, Expected in 03/1986 Bachelor of Science : Business Administration - GPA :
Experience
Cosentino's Food Stores - Assistant Store Manager
Pleasant Hill, MO, 02/2008 - 07/2021
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Coached and developed store associates through formal and informal interactions.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Led team in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes and answered Clairestions to promote store engagement and effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed freClairent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Concentra - Medical Office Assistant
Vandalia, OH, 01/2004 - 12/2007
  • Scheduled appointments for patients via phone and in person.
  • Called in prescription refills for patients.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing Clairestions.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Maintained confidentiality of records relating to clients' treatment
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with referrals and prepared medical records for patients.
Four Seasons Hotels Inc - Purchasing Supervisor
Orlando, FL, 06/1993 - 12/1998
  • Tracked and approved procurement plans and inventory levels.
  • Developed and managed cost reduction and waste elimination policies.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Led department meetings to build team cohesiveness and coordinate projects
  • Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
  • Sourced well qualified candidates.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Sourced new vendors for purchasing needs.
  • Played instrumental role in full product development processes.
  • Negotiated with suppliers to obtain cheaper shipping rates and faster turnaround on all orders.
  • Created new sales and marketing strategies to drive growth.
  • Implemented robust inspection policies to check quality of all incoming products.
  • Assessed procedures and processes, implementing improvements to reduce waste and slash [Type] costs.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Recruited and interviewed highly qualified candidates to fill vacancies.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Evaluated staff performance against expectations.
  • Conducted market research to determine appropriate pricing.
Marsh & Mclennan Companies, Inc. - Retail Purchasing Manager
Washington, DC, 01/1991 - 06/1993
  • Evaluated suppliers' offerings and selected vendors with quality, well-priced products to facilitate cost-effective purchases.
  • Attended sales industry exhibitions and conventions to obtain knowledge about emerging products and services.
  • Maintained mutually beneficial relationships with suppliers to facilitate timely exchange of goods and strict adherence to contracts.
  • Tracked vendor information, purchase order processing and merchandise receipt in proprietary database to enable single-source purchasing information availability.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Conducted market research and reported on competitors.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Supported all sales team members to drive growth and development.
  • Tracked and approved procurement plans and inventory levels.
  • Developed and managed cost reduction and waste elimination policies.
  • Determined recurring business needs and maintained necessary inventory levels.
  • Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
  • Led department meetings to build team cohesiveness and coordinate projects
  • Sourced well qualified candidates.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Sourced new vendors for purchasing needs.
  • Created new sales and marketing strategies to drive growth.
  • Implemented robust inspection policies to check quality of all incoming products.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Recruited and interviewed highly qualified candidates to fill vacancies.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Evaluated staff performance against expectations.
  • Conducted market research to determine appropriate pricing.
Richardson Marketing - Office Administrator
City, STATE, 01/1989 - 12/1992
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Trained temporary workers for special projects while promoting service quality.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Interacted professionally with customers and inside personnel, answering Clairestions and responding to phone and email inquiries.
  • Oversaw workforce management and staff scheduling to keep office operations running smoothly.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Implemented full-scale training program to provided education on department tasks and processes.
  • Processed, tracked and pursued resolutions for issues to keep records and accounts current.
  • Assessed employee performance and capabilities, addressing uncovered weaknesses to promote staff growth.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Recorded meeting minutes for documentation purposes and disseminated to personnel.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Handled reClairests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Supported office needs, including taking messages, scanning documents and routing business correspondence.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.

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Resume Overview

School Attended

  • Silliman University

Job Titles Held:

  • Assistant Store Manager
  • Medical Office Assistant
  • Purchasing Supervisor
  • Retail Purchasing Manager
  • Office Administrator

Degrees

  • Bachelor of Science

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