Assistant Store Manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
High-performing store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Organize team workflows to maximize efficiency and foster collaboration with clear focus on meeting business revenue, performance and cost-control objectives. Well-versed in C Store settings during 5-year Retail history. Service-focused and proactive manager. Agile and adaptable team leader with stellar Upbeat history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-driven Store Manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Enthusiastic Store Manager with 4 years of experience supervising staff in C Store settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Skills
POS systems operations
Sales techniques
Relationship building and management
Staff management
Goals and performance
Order management
Vendor management
Staff supervision
Google Drive
New-Hire Training
Customer relations
Operations
Merchandising expertise
Stock management
Human Resource Policies
Sales growth
Training
Systems and software programs
Oral and written communication
Employee scheduling
Cost control
Staff scheduling
Business development and planning
Customer experience
Database management
Sale expertise
Product and service sales
Business initiatives proficiency
Sales and marketing
Work History
09/2019 to 11/2019Assistant Store ManagerCosentino's Food Stores | Kansas City, MO,
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Performed mandatory audits to ensure compliance in all areas were met.
Answered questions about store policies and concerns to support positive customer experiences.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Supervised and evaluated staff of 6 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
05/2019 to 08/2019Store ManagerBrakes Plus | Superior, CO,
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Processed product returns and assisted customers with other selections.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Educated customers on promotions to enhance sales.
Prepared cash deposits up to $10000.00 with zero discrepancies.
Engaged with customers to effectively build rapport and lasting relationships.
Tracked stock using company inventory management software.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained records related to sales, returns and inventory availability.
Prepared merchandise for sales floor by pricing or tagging.
10/2016 to 03/2019Store ManagerBrakes Plus | Surprise, AZ,
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 60%.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Rotated merchandise and displays to feature new products and promotions.
Managed, hired and developed top talent to strengthen workflow and productivity.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Protected store from loss or theft by setting and enforcing clear security policies.
Supervised guests at front counter, answering questions regarding products.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated stock to ensure optimum appeal and minimize shrinkage.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorized payments and merchandise returns.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Trained and supervised all new associates in grocery, produce and administrative departments.
Generated repeat business by delivering exceptional customer service and positive engagement.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Expected in 05/2005High School Diploma | Buckhorn High School, Buckhorn Ky, GPA:
Expected in 06/2012GED | Wolfe County Adult Learning , Campton, KY, GPA:
Accomplishments
Managed and led a team of 8 Retail Sales Associates.
Promoted to Key Holder after only 5-6 months of employment.
Named “Employee of the Month” in December 2017.
Managed more than 500 customers during demanding sales events in an effective and gracious manner.
Supervised team of 8 staff members.
Documented and resolved Customer Complaints which led to Customers coming back to store.
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