Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-focused Assistant Store Manager with over 15 years of experience, known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Proven track record for creating positive working and shopping enviroments.

  • Stock Management
  • POS Systems Operations
  • Workforce Management
  • Sales Techniques
  • Customer Service
  • Customer Relations
  • Merchandising
  • Schedule Management
  • Employee Development
  • Freight Processing
Assistant Store Manager, 03/2005 - 10/2020
Cosentino's Food Stores Saint Joseph, MO,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw POS operations and cash management to reduce errors.
  • Created and managed visual displays to drive exposure, increase revenue, promote new products or sell through older inventory.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Stitch and Trim Operator, 11/2003 - 08/2005
Accor Hotels Dallas, TX,
  • Reviewed and verified all work was in compliance with sales orders and customer requirements.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Monitored team progress to complete projects within deadlines.
  • Adhered to and met all production schedules and throughput yield targets.
  • Accurately set-up fold, adjusting rolling mechanisms, tension and guide devices.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
  • Set up and operated greasing equipment to grease components, sub-assemblies and assemblies.
  • Proposed process improvements to increase quality and efficiency.
  • Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
Head Bartender, 10/1999 - 09/2003
Colonial Hotel City, STATE,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Scheduled weekly entertainment on a month to month basis.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Counseled and disciplined staff when necessary.
  • Completed opening and closing checklists according to set standards.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
Education and Training
Bachelor of Arts: Visual Merchandising & Retail Management, Expected in
The Art Institute Of Pittsburgh - Pittsburgh, PA
  • Named District Associate of the Year 2019.
  • Named Associate of the Year 2011 - 2019.
  • Named District Associate of the Quarter 2017-2020. (Twice in 2018 & 2019)
  • Named Associate of the Quarter 2005-2020. (Twice each year, at least, starting in 2010)
  • Received Bravo awards from District Manager for work ethic, exceeding sales goals, exceeding credit goals and customer service.
  • Received award from Regional Manager for exceeding sales goal.
  • Assisted and overseen in grand opening 9 Peebles stores, 3 Gordmans and 4 remodels.

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