Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
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Experience
Assistant Store Manager, Home Depot, October 2019-CurrentKeene , NH
- Conducted basic and advanced automotive diagnostics, repair and maintenance including frame work, lift and alignments, engine rebuilds, interior work, electrical repair, brake work, heating and AC repair, drivability and emissions, computer assessment, etc.
- While simultaneously acting as an interim team leader.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assessed, optimized and elevated operations to target current and expected demands.
Quality Initiatives Representative, Signature Aviation, March 2017-February 2019Hilton Head Island , SC
- Office setting, high work volume, providing customer service and support to Medicare/Medicaid as well as ACA Marketplace members from our Texas Plan.
- Heavy Computer use with Microsoft Office, Excel, & Outlook.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Reviewed account and service histories to identify trends and issues.
Customer Service Representative, Signature Aviation, December 2016-February 2017Milwaukee , WI
- Office setting, government contractor working with social security, fast paced job.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to determine best methods to resolve service and billing issues.
Customer Service Representative, CVS Health / CVS Pharmacy, November 2015-October 2016City , STATE
- A fast paced job, office setting, would handle upwards of 20-25 outbound and incoming calls while sorting faxes and reviewing business relevant information on handling procedures across 6-10 different programs at once.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Associate of Applied ScienceInformation Technology And Cyber Security, , , Northwest Vista College, , CityStateExpected in December 2021
Computer Support Certification in Computer scienceSouthern Careers Institute, , City2020
High school DiplomaJohn Paul Stevens High School, , CityState2014
Certifications
- CompTIA Security+ Certification
- ASE A5 Certification
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Resume Overview
School Attended
- Northwest Vista College
- Southern Careers Institute
- John Paul Stevens High School
Job Titles Held:
- Assistant Store Manager
- Quality Initiatives Representative
- Customer Service Representative
Degrees
- Associate of Applied Science
Computer Support Certification in Computer science
High school Diploma
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