Assistant Store Manager Resume Example Jiffy Lube

ASSISTANT STORE MANAGER

Summary

Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills

Customer Service (5 years)
Leadership (4 years)
Quality Control (5 years)
Recruiting (2 years)
Relationship Management (2 years)
Office Management (3 years)
Office Equipment (3 years)
Sales (4 years)
Pharmaceutical technician (1 year)
Mechanic Experience
Automotive Repair
Automotive Diagnostics

Automotive Repair
Vehicle Maintenance
Motor Vehicle Inspection License
Automotive, Office Management
Computer use, Quality Control
Customer Service, Relationship Management
Excel
Microsoft Office
Office
Outlook
Customer relations
Customer outreach

Experience

Assistant Store Manager, Jiffy Lube, October 2019-CurrentSan Antonio, TX

Conducted basic and advanced automotive diagnostics, repair and maintenance including frame work, lift and alignments, engine rebuilds, interior work, electrical repair, brake work, heating and AC repair, drivability and emissions, computer assessment, etc.
While simultaneously acting as an interim team leader.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assessed, optimized and elevated operations to target current and expected demands.

Quality Initiatives Representative, Molina Healthcare, March 2017-February 2019San Antonio, TX

Office setting, high work volume, providing customer service and support to Medicare/Medicaid as well as ACA Marketplace members from our Texas Plan.
Heavy Computer use with Microsoft Office, Excel, & Outlook.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Reviewed account and service histories to identify trends and issues.

Customer Service Representative, Xerox Corporation, December 2016-February 2017San Antonio, TX

Office setting, government contractor working with social security, fast paced job.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.

Customer Service Representative, CVS Health / CVS Pharmacy, November 2015-October 2016San Antonio, TX

A fast paced job, office setting, would handle upwards of 20-25 outbound and incoming calls while sorting faxes and reviewing business relevant information on handling procedures across 6-10 different programs at once.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.

Education and Training

Associate of Applied ScienceInformation Technology And Cyber Security, , , Northwest Vista College, , San AntonioTXExpected in December 2021

Computer Support Certification in Computer scienceSouthern Careers Institute, , Austin2020

High school DiplomaJohn Paul Stevens High School, , San AntonioTX2014

Certifications

CompTIA Security+ Certification
ASE A5 Certification

Resume Overview

Companies Worked For:

Jiffy Lube
Molina Healthcare
Xerox Corporation
CVS Health / CVS Pharmacy

School Attended

Northwest Vista College
Southern Careers Institute
John Paul Stevens High School

Job Titles Held:

Assistant Store Manager
Quality Initiatives Representative
Customer Service Representative

Degrees

Associate of Applied Science
Computer Support Certification in Computer science
High school Diploma

Assistant Store Manager Resume Example

Resume Score: 80%

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