, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Talented & bilingual leader offering over 6 years of experience in customer service. Trained in organizing inventory and optimizing customer relations. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Diplomatic in addressing customer concerns and resolving issues. Effectively manage personnel and business operations to handle demanding sale needs while maximizing customer service standards. Service-oriented with good multitasking, safety management and decision-making skills.
Skills
POS systems operations
Customer experience
Customer Relations
Recruitment
Staff supervision
Relationship building and management
Coaching and mentoring
Order management
Employee scheduling
Order processing
Inventory management
Cash Register Operation
Cash Handling
Inventory Control
Scheduling
Work History
12/2016 to 03/2020Assistant Store ManagerHome Depot | Mcneil, TX,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Rotated merchandise and displays to feature new products and promotions.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Supervised payroll corrections for accuracy and duplications.
Drafted employee work schedules to fill coverage gaps.
Conducted store inventories once per month.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
07/2014 to 12/2016Restaurant ManagerChilis | Hampton, VA,
Updated standards for Front desk & Bar departments.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Trained FOH staff on new bar menu, recipes, info on products.
Updated the Bar Program with new cocktails, wine & beer Selections.
Planned promotional menu additions based on seasonal pricing and product availability.
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