Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented & bilingual leader offering over 6 years of experience in customer service. Trained in organizing inventory and optimizing customer relations. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Diplomatic in addressing customer concerns and resolving issues. Effectively manage personnel and business operations to handle demanding sale needs while maximizing customer service standards. Service-oriented with good multitasking, safety management and decision-making skills.

  • POS systems operations
  • Customer experience
  • Customer Relations
  • Recruitment
  • Staff supervision
  • Relationship building and management
  • Coaching and mentoring
  • Order management
  • Employee scheduling
  • Order processing
  • Inventory management
  • Cash Register Operation
  • Cash Handling
  • Inventory Control
  • Scheduling
Work History
12/2016 to 03/2020 Assistant Store Manager Home Depot | Mcneil, TX,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Supervised payroll corrections for accuracy and duplications.
  • Drafted employee work schedules to fill coverage gaps.
  • Conducted store inventories once per month.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
07/2014 to 12/2016 Restaurant Manager Chilis | Hampton, VA,
  • Updated standards for Front desk & Bar departments.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Trained FOH staff on new bar menu, recipes, info on products.
  • Updated the Bar Program with new cocktails, wine & beer Selections.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Updated menu on a daily basis with Fish, Oyster, Shellfish and Seasonal Entrée preparations.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked liquor and produce inventory.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed Safety Program for all employees in English & Spanish.
  • Performed coding & scanning of bar invoices and checked statements on a monthly basis.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
  • Kept track of floor coverage, employee breaks, staff cuts.
  • Prepared and updated floorplans, server & busser sections.
  • Kept track of wine inventory and replenished wine stock after nightly shift.
07/2013 to 07/2014 Supervisor & Manager Water Grill | City, STATE,
  • Worked Daily with the executive chef to finalize lunch and dinner menus
  • Developed restaurant floor plans for the shift and organized break schedule for the servers, bussers and bartenders
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Supervised and guided new employees on their job duties and responded quickly to questions, which improved understanding of job responsibilities.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Expected in 06/2002 High School Diploma | Culver City High School, Culver City, CA GPA:
  • CPR/ BLS Certified

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School Attended

  • Culver City High School

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  • High School Diploma

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