Dedicated Store Manager with more than 13 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with automotive and retail sales and service leadership requirements.
ASSISTANT STORE MANAGER
Excellent customer service skills
Bank deposit procedures
Staff training and development
Opening and closing procedures
Bank deposit procedures
Hourly shift management
Top-rated sales performance
Expert in GAAP and statutory reporting
Fixed assets reporting familiarity
Conflict resolution techniques
Strategic event planning
Brand development and management
Performance management systems
Empowers high-performing sales teams
Assistant Store Manager07/2008
to Current Best Buy – Valparaiso,
Promoted from Team Leader to Assistant Manager within five months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 80+ sales associates, 7 team leaders and 1 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Organized private mailbox system using mailbox manager software.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Assistant Sales Manager02/2000
to 07/2008 Lakeshore Motors – Burns Harbor,
Supervised a sales force of 15 sales associates.
Hired 15 + sales representatives over a 8 year period.
Supported the sales team in writing proposals and closing contracts.
Developed a comprehensive training program for new sales associates.
Planned and directed staff training and performance evaluations.
Trained all incoming sales team members.
Contacted customers by phone and email in response to inquiries.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Built relationships with customers and the community to establish long-term business growth.
Attended sales training camp and brought best practices leadership back to the company.
Responded to all customer inquiries thoroughly and professionally.
Resolved employment-related disputes through proactive communication.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
High School Diploma: 1999Jimtown High School-