Assistant Store Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Dedicated Store Manager with more than 13 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with automotive and retail sales and service leadership requirements.
  • Excellent customer service skills
  • Personnel development
  • Customer relations
  • Merchandising
  • Bank deposit procedures
  • Staff training and development
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Opening and closing procedures
  • Bank deposit procedures
  • Merchandising
  • Hourly shift management
  • Top-rated sales performance
  • Expert in GAAP and statutory reporting
  • Fixed assets reporting familiarity
  • Employee recruiting
  • Conflict resolution techniques
  • Competitive analysis
  • Traffic analysis
  • Strategic partnerships
  • Strategic event planning
  • Motivational techniques
  • Team building
  • Youth mentor
  • Brand development and management
  • Analytical thinker
  • Recruitment/staffing
  • Interviewing
  • Performance management systems
  • Interpersonal skills
  • Empowers high-performing sales teams
Work History
Assistant Store Manager, 06/2008 to Current
Jack FlashArcola, IL,
  • Promoted from Team Leader to Assistant Manager within five months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 80+ sales associates, 7 team leaders and 1 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Organized private mailbox system using mailbox manager software.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
Assistant Sales Manager, 01/2000 to 06/2008
Jbs UsaDenver, CO,
  • Supervised a sales force of 15 sales associates.
  • Hired 15 + sales representatives over a 8 year period.
  • Supported the sales team in writing proposals and closing contracts.
  • Developed a comprehensive training program for new sales associates.
  • Planned and directed staff training and performance evaluations.
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Responded to all customer inquiries thoroughly and professionally.
  • Resolved employment-related disputes through proactive communication.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
High School Diploma: , Expected in 1999
Jimtown High School - Elkhart, IN

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Resume Overview

School Attended

  • Jimtown High School

Job Titles Held:

  • Assistant Store Manager
  • Assistant Sales Manager


  • High School Diploma

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