LiveCareer-Resume

assistant store manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Skills
  • Instrument sterilization
  • Patient interview expertise
  • Communications
  • Organization
  • Customer service
  • Insurance billing
  • Problem resolution
  • Security systems
  • Public speaking
  • Analytics
  • Social media
  • Graphic design
  • Microsoft Office
  • Spreadsheets
  • Email communication
  • Marketing automation
  • Data visualization
  • Stock management
  • POS systems operations
  • Workforce Management
  • Merchandising
  • Strategic Planning
  • Business Development
  • Issue resolution
  • Customer relations
  • Purchasing and planning
  • Profit and loss accountability
  • Cross-functional team management
Experience
03/2019 to Current Assistant Store Manager Claire's Accessories | Hot Springs, AR,
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Created agendas and communication materials for team meetings.
  • Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs as necessary.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
06/2018 to 03/2019 Sales Representative Houzz | Texas, AL,
  • Connected with customers using strong conversational skills to uncover needs and better target suggestions.
  • Handled merchandise clearances, including adjusting pricing and building special displays to quickly move old product.
  • Planned and executed successful promotions and in-store events to push specific products.
  • Kept floor and stock areas organized and clean to meet safety and appearance requirements.
  • Met or exceeded requirements such as credit application goals and loyalty program signups with persuasive approach.
  • Recommended optimal merchandise based on customer needs and desires.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
01/2016 to 01/2017 Sales Associate Hyatt | Aspen, CO,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
04/2013 to 08/2016 Golf Course Attendant Penn National Gaming | Aurora, IL,
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Inspected equipment to detect wear and tear, notifying clubhouse services of parts needing immediate repair.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Sold tickets and collected additional fees from customers for special services.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Education and Training
Expected in 05/2021 to to Associate of Arts | Business Management William Rainey Harper College, Palatine, IL GPA:
Expected in 2017 to to High School Diploma | Lake Park, Roselle, IL, GPA:

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Resume Overview

School Attended

  • William Rainey Harper College
  • Lake Park

Job Titles Held:

  • Assistant Store Manager
  • Sales Representative
  • Sales Associate
  • Golf Course Attendant

Degrees

  • Associate of Arts
  • High School Diploma

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