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assistant store manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Top producing professional with superior sales, [Skill] and [Skill] talents. Polished and poised and known for having exceptional drive. Determined [Job Title] with terrific customer service experience.

Skills
  • Shift Scheduling
  • Store Opening and Closing
  • Retail Operations
  • Strategic Merchandising
  • Team Building and Leadership
  • Assignment Delegation
  • Mentoring and Coaching
  • Hiring and Training
  • Problem-Solving
  • Stock Management
  • Recruitment and Hiring
  • Decision Making
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Originality and Creativity
  • Customer Service Management
Experience
Assistant Store Manager, 08/2015 - Current
The Cato Corporation Raleigh, NC,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Sales Associate, 04/2007 - 10/2014
Col Care San Francisco, CA,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Assessed customer needs to provide assistance and information on product features.
  • Used technology resources to assist customers in locating and selecting items.
  • Increased purchase amounts by cross-selling with similar products.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
Assistant Manager, 08/2003 - 08/2004
Kona Grill Inc. Minnetonka, MN,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Worked closely with store manager to maintain day-to-day operations.
Education and Training
High School Diploma: , Expected in 05/1997
-
Lubbock High School - Lubbock, TX
GPA:
Status -
  • Graduated with Honors
  • Student Athletic Training of the Year 1996 and 1997
  • Who's Who Among Lubbock High School Seniors, Who's Who among American High School Students 1995
  • Who's Who among American High School math Students 1994
: Business Administration And Management, Expected in
-
Texas State University - San Marcos, TX
GPA:
Status -
: Sound Engineering, Expected in
-
South Plains College - Levelland, TX
GPA:
Status -
Languages
Spanish :
Limited:
Negotiated :
:

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Resume Overview

School Attended

  • Lubbock High School
  • Texas State University
  • South Plains College

Job Titles Held:

  • Assistant Store Manager
  • Sales Associate
  • Assistant Manager

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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