assistant store manager resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Goal-driven Assistant Store Manager with 5 -year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Well-versed in delivering exceptional customer communication and customer service.

Talented driver of performance compliance with applicable standards, rules and regulations. Professional Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

  • Retail Operations
  • Assignment Delegation
  • Store Opening and Closing
  • POS Systems
  • Training Management
  • Sales Tracking
  • Staff Development
  • Decision Making
  • Recruitment and Hiring
  • Team Leadership
  • Policy Development and Enforcement
  • Customer Service Management
  • Problem Anticipation and Resolution
  • Budget Control
  • Employee Motivation
  • Financial Statement Review
  • Management Team Building
  • Problem-Solving
  • Marketing and Promotions
  • Shift Scheduling
  • Work Planning and Prioritization
  • Hiring and Training
  • Program Optimization
  • Originality and Creativity
  • Goal Setting
  • Focus and Follow-Through
  • Staff Leadership
  • Staff Training
  • Brochure and Publication Development
  • Accurate Documentation
  • Public Relations
  • Creativity and Adaptability
  • Social Media Marketing
  • Event Publicity
  • Sponsorship Promotion and Organization
  • Critical Thinking
  • Employee Training
  • Conflict Resolution
  • Communications and Media
  • Time Management
Assistant Store Manager, 10/2017 to Current
Northern ToolOdessa, TX,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Marketing and Public Relations Intern, 10/2016 to 02/2017
Pga TourDuluth, GA,
  • Monitored social media for trending news, ideas and feedback.
  • Supervised external branding strategies for purpose of single message output.
  • Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.
  • Drafted reports and presentations to illustrate research findings.
  • Measured marketing, advertising and communications program performance and developed strategy.
  • Managed client marketing strategies and product promotion campaigns.
  • Researched latest trends and conducted market analysis.
  • Helped generate and compile new leads for potential client growth.
  • Researched and developed creative content for corporate websites to promote brand in market.
  • Shadowed meetings and observed marketing director to grow professional experience.
Event Management Intern, 05/2015 to 05/2016
All-Ukrainian Advertising CoalitionCity, STATE,
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Booked venues, developed guest lists and organized catering services to plan events and department activities.
  • Attended and participated in industry events.
  • Obtained proper food and display permitting through correct regulatory agencies.
  • Improved results continuously by conducting thorough reviews of events' successes and failures.
  • Inspected event facilities to verify conformance to customer requirements.
  • Promoted conventions and trade shows through social media and email newsletters.
  • Coordinated event catering, signage, displays, security and transportation for participants.
  • Conferred with clients to provide real-time consumer feedback, event progress and effectiveness of promotional and marketing materials.
  • Wrote and edited weekly blogs to post on company website and social media channels.
  • Utilized mass email systems to market upcoming events to attendees.
  • Inspected event facilities to verify conformance to stated requirements.
  • Maintained constant contact and communication with conference participants, volunteers and attendees via email and phone correspondence prior to event.
  • Organized venues, budgets, guest lists, catering and event timelines.

Participated in events such as:

Also, while being Event Management inters i had opportunity to visit and listen lectures and workshops with speakers who were sharing stories and detailed cases about their (company) successful business and marketing strategies.

SMM Specialist, 09/2015 to 03/2016
School Of Responsible PoliticsCity, STATE,
  • Analyzed market data to determine ways to reach target audience or intended segments.
  • Managed client marketing strategies and product promotion campaigns.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Supervised external branding strategies for purpose of single message output.
  • Devised data collection processes and procedures, including surveys, polls and questionnaires.
  • Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Developed innovative product solutions grounded in clear understanding of customer needs.
  • Drafted reports and presentations to illustrate research findings.
  • Measured marketing, advertising and communications program performance and developed strategy.
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
Education and Training
: Advertising And Public Relations, Expected in 05/2017 to Borys Grinchenko Kyiv University - Kyiv, Ukraine,
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Borys Grinchenko Kyiv University

Job Titles Held:

  • Assistant Store Manager
  • Marketing and Public Relations Intern
  • Event Management Intern
  • SMM Specialist


  • Some College (No Degree)

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