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assistant store manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • POS systems operations
  • Stock management
  • Customer relations
  • Merchandising
  • Sales strategies
  • Sales techniques
  • Rpro expertise
  • Leadership development
  • Driving business growth
  • Building brand awareness
  • Customer outreach
  • Store growth planning
  • Inventory management
  • Communications
  • Team management
  • Project organization
  • Customer service
  • Invoice generation
  • Business operations
  • Relationship development
  • Security systems
  • Supervision
  • MS Office
  • Organization
  • Team building
  • Problem resolution
  • Planning and coordination
  • Operational improvement
  • Administrative support
Experience
08/2018 to Current
Assistant Store Manager Movado Group Inc. Clinton, MI,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Mentored team on effective upselling and cross-selling techniques.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
08/2017 to 08/2018
Store Manager J&P Cycles Scottsdale, AZ,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Trained 6-person staff to deliver outstanding customer service and assistance.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Prioritized sanitation, safety and health standards in work areas.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Contributed to merchandising ideas at team sales meetings.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Worked closely with district manager and surrounding store managers to formulate and build store brand and strategy.
  • Enforced adherence to policies, standards and security protocols.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Conducted quarterly and yearly performance reviews to organize training and development for staff.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Addressed customer inquiries and resolved complaints.
  • Delivered excellent customer service by greeting and assisting each customer.
12/2011 to 07/2017
Co-owner Above Code Contruction Gila Regional Medical Center Silver City, NM,
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 25.
  • Managed daily operations within our office by supporting continuous delivery of excellent services and care.
02/2007 to 12/2011
Certified Nursing Assistant Congregation Of St. Joseph City, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Education and Training
Expected in to to
: Nursing
West Virginia Northern Community College - Wheeling, WV
GPA:

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Resume Overview

School Attended

  • West Virginia Northern Community College

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Co-owner Above Code Contruction
  • Certified Nursing Assistant

Degrees

  • Some College (No Degree)

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