assistant store manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished Assistant Store Manager with more than 10 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment.
Results-driven manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Skills
Goals and Performance
Scheduling
Store Management
Staff Management
Work History
Assistant Store Manager, 05/2014 - Current Ollie's Bargain Outlet – Danville, KY,
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Rotated merchandise and displays to feature new products and promotions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored security and handled incidents calmly.
Trained new-hires on store procedures to better service customers.
Maintained exceptionally clean, customer-friendly and well-run auto department.
Interviewed, hired and trained numerous staff associates and equipped to comply with company policies and procedures.
Drafted employee work schedules to fill coverage gaps.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Trained and managed associates in customer service and sales techniques.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Walked through store areas every night to identify and proactively resolve issues negatively impacting operations.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Onboarded new employees, including training, mentoring and new hire documentation.
Conducted store inventories once per quarter.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Answered questions about store policies and concerns to support positive customer experiences.
Created and implemented incentive initiative for on-the-job safety and achieved 10 years with no Workers' Compensation claims.
Met or exceeded monthly sales goals as team leader by up to Number%.
Assistant Manager, 01/2010 - 02/2014 Eegee's – Mesa, AZ,
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Promoted to Assistant Manager after only 10 months with company.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by 50% in 2 years.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Store Manager, 02/2013 - 01/2014 Johnson Health Tech – Bellevue, WA,
Created work schedules according to sales volume and number of employees.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Rotated merchandise and displays to feature new products and promotions.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed, hired and developed top talent to strengthen workflow and productivity.
Supervised guests at front counter, answering questions regarding products.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing solid training and encouraging use of positive and upbeat skills.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Developed new store location from ground up by hiring and training efficient team.
Protected store from loss or theft by setting and enforcing clear security policies.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Trained and supervised all new associates in grocery, produce and administrative departments.
Education
Diploma: General Studies, Expected in 03/1998 - Shiloh High School - Hume Il, GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.