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assistant store manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Goal-driven Retail Manager with 25-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills
  • Stock management
  • POS systems operations
  • Customer relations
  • Sales strategies
  • Customer Service
  • Merchandising
  • Issue resolution
  • Business Development
  • Workforce Management
  • Records maintenance
  • Building brand awareness
  • Store growth planning
  • Leadership development
  • Driving business growth
Education and Training
Sullivan County Community College Loch Sheldrake, NY Expected in 06/1991 Associate of Arts : Hotel Management - GPA :
Southern New Hampshire University Hooksett, NH Expected in 01/2023 Bachelor of Science : Accounting And Business Management - GPA :
Experience
Ollie's Bargain Outlet - Assistant Store Manager
Little Rock, AR, 10/2019 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Ollie's Bargain Outlet - Assistant Store Manager
Memphis, TN, 10/2016 - 10/2019
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Oversaw sales and marketing operations while developing strategic partnerships.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
United Site Services - Operations Manager
San Francisco, CA, 05/2013 - 10/2016
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Increased profits 10% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Managed 50 employees.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Prepared and submitted nightly bank deposits.
  • Raised profits 15% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and concerns.
Dairy Queen - General Store Manager
Lanse, MI, 10/2007 - 05/2013
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in
  • Trained over 6 employees on business principles, best practices, protocol and system usage.
  • Trained, managed and motivated employees to promote professional skill development.
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Coached and developed 20 internal candidates for promotion to general management.
  • Directed 4 managers and 30 associates to generate over $3 Million in revenue.
Accomplishments
  • Recognized as Employee of the year for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Exceeded sales goals by an average of 8% in 2007-2019.
Activities and Honors
  • Member, Alumni Association

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Resume Overview

School Attended

  • Sullivan County Community College
  • Southern New Hampshire University

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Operations Manager
  • General Store Manager

Degrees

  • Associate of Arts
  • Bachelor of Science

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