Assistant Store Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in management and customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

  • Store Management
  • Bilingual
  • Multitasker
  • Accurate money handling
  • Computer literate ( Microsoft Word, excel, power point)
  • Dependable and reliable
  • Scheduling knowledge
  • Relationship building
  • Delegation
  • Inventory management
  • Staff training/development
  • Customer experience
  • Staff supervision
  • Sales growth
  • Customer Relations
Work History
Assistant Store Manager, 12/2014 to 05/2020
Giant Eagle, Inc. Harmony, PA,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised team of [Number] employees and provided feedback on performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Conducted store inventories once per quarter.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Account Manager, 03/2013 to 10/2014
Sovos Philadelphia, PA,
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
  • Designed and presented social media campaign ideas.
  • Assisted with capturing and analyzing social media metrics.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Motivated team members to meet and exceed sales targets.
  • Researched and identified new business opportunities.
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Identified potential marketing opportunities to increase brand awareness.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Night Shift Manager, 03/2006 to 04/2010
Pactiv Saint Charles, IL,
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Addressed customer complaints and issues regarding service delivery.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Maintained outstanding store conditions and visual merchandising standards.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Delegated tasks and oversaw performance to accomplish all required objectives.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
No Degree: Philosophy And Religious Studies, Expected in
Mexican American Catholic College - San Antonio, TX,
High School Diploma: , Expected in
W.W. Samuell High School - Dallas, TX,
Awards by Oreilly Auto Parts, MarketSource, Pepboys

Oreilly Auto Parts : Excellence in Customer Service Award - Given for retail service excellence, reported through the corporate office.

Achievement in Sales Award - For surpassing the sales goal every quarter

MarketSource Inc.- Certificate of Achievement in Sales

Pepboys - Certificate of achievement in sales

Certificate of 3 years of excellence in Customer Service

Certificate of 5 years in Sales and Customer Service

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Resume Overview

School Attended
  • Mexican American Catholic College
  • W.W. Samuell High School
Job Titles Held:
  • Assistant Store Manager
  • Account Manager
  • Night Shift Manager
  • No Degree
  • High School Diploma

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