Assistant Store Manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

  • Staff Supervision
  • Product and Service Sales
  • Scheduling
  • Goals and Performance
  • Inventory Control
  • Store Management
  • Staff Management
  • Cross-Selling
  • Process Improvement
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Sales and Marketing
  • Purchasing
  • Cash Register Operation
  • Store Operations
  • Product Knowledge
  • Visual Merchandising
  • Key Performance Indicators (KPIs)
  • Business Initiatives Proficiency
  • Insurance Billing
  • Appointment Scheduling
  • Insurance Knowledge
  • Patient Care
  • CPT Coding
  • HIPAA Compliance
  • Patient Assistance
  • HIPAA Regulations
  • Medical Records Management
  • Appointment Setting
  • Patient Information Collection
  • Patient Information Verification
  • Payment Collection
  • Medical Records Review
  • Patient Privacy
  • Patient Contact
  • Beverage preparation
  • Soft Selling
  • Smoothie Making
  • Product Displays
  • Point of Sale Knowledge
  • Ordering Procedures
  • Menu Memorization
  • Food Preparation and Safety
  • Exceptional Customer Service
  • Coffee Machinery
  • Conflict Resolution
  • Adaptive and Creative
  • Food Running
  • Opening and closing duties
  • Employee training
  • Friendly and outgoing
  • Hospitality service expertise
  • Retail management
  • Restaurant Manager POS system
  • Professional demeanor
  • New hire training
  • Hiring standards
  • Staff Scheduling
  • Inventory management
  • Guest relations
  • Cost controls
  • ServSafe
  • Supervision
  • Business operations
  • Problem resolution
  • Team management
Work History
Assistant Store Manager, 05/2018 to 01/2020
Goodwill Industries Of Central OklahomaMidwest City, OK,
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Supervised team of 20+ employees and provided feedback on performance.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Provided current employees options for additional training opportunities.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained 10+ staff associates and equipped to comply with company policies and procedures.
  • Communicated with managers of other departments to maintain transparency.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Patient Access Service Representative, 08/2014 to 07/2017
Indian River Memorial HospitalVero Beach, FL,
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Educated patients on medicine and at-home healthcare tools.
  • Use STAR, PHS, and Recondo to schedule appointments.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Transported film to customer locations occasionally.
Manager, 05/2004 to 08/2014
Twin Peaks RestaurantSan Marcos, TX,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maximized performance by monitoring daily activities and mentoring team of 3 associates.
  • Trained new employees in specific job requirements.
  • Developed and maintained relationships with hospital customers and suppliers through continual communication and excellent customer service.
  • Recorded inventory sales into organization's weekly income report.
  • Cross-trained existing employees to maximize team agility and performance.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.
Associate of Science: Management And Supervisory Development , Expected in 09/2008
Columbus Technical College - Columbus, GA
  • Minored in Human Resource Management
  • Graduated with 3.3 GPA
  • ServSafe

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Resume Overview

School Attended

  • Columbus Technical College

Job Titles Held:

  • Assistant Store Manager
  • Patient Access Service Representative
  • Manager


  • Associate of Science

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